Summary
Overview
Work History
Education
Skills
References
Timeline
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Amie Dalton

Millcreek,UT

Summary

Dedicated job seeker with a proven track record of meeting company needs through consistent, organized practices. Proficient in working under pressure and adapting to new situations and challenges, all to enhance patient experiences by being positive and helpful.

Overview

21
21
years of professional experience

Work History

Assistant Store Manager

JOANN Fabrics and Crafts
Millcreek, UT
10.2021 - 05.2025
  • Welcomed customers promptly and assessed craft needs to recommend suitable products.
  • Oversaw daily cash handling processes, reconciling discrepancies efficiently.
  • Established an open-door policy with a diverse team, achieving the district's lowest turnover rate.
  • Resolved customer complaints through active listening and effective problem-solving, enhancing customer retention.

Crew Travel Coordinator

JetBlue Airlines
Salt Lake City, Utah
09.2004 - 02.2024
  • Efficiently managed incoming calls and emails, ensuring thorough research before concluding interactions.
  • Acted as a liaison for Human Resources, preparing confidential travel reports for crew compliance.
  • Developed training manuals with clear instructions to help new team members master our Global Distribution System (GDS), Sabre.
  • Maintained composure during flight diversions, arranging accommodations, and providing empathetic support to affected passengers.
  • Received numerous compliments and awards for my dedication and team support.

Education

Some College (No Degree) - Clinical Psychology

Utah State University
Logan, UT

Skills

  • Customer service and engagement
  • Customer experience
  • Cash handling, transaction processing, and cash auditing
  • Verbal and written communication
  • Analytical thinking and attention to detail
  • Problem-solving
  • Ability to work alone and in a team setting
  • Time management and multitasking

References

Professional:

 Melissa Wilson - Former Manager, Quilters Lodge

(303)921-8768

Kassidy Snow - Former Store Manager, Joann Fabric

(801)857-4006

Personal:

Lindsey Enloe Schlacta

(970)319-5610

 

Timeline

Assistant Store Manager

JOANN Fabrics and Crafts
10.2021 - 05.2025

Crew Travel Coordinator

JetBlue Airlines
09.2004 - 02.2024

Some College (No Degree) - Clinical Psychology

Utah State University
Amie Dalton