Amie Ely
Endicott,NY
Summary
Committed professional with 20+ years of experience and a solid history of accomplishment in helping people handle emotionally-charged, life-threatening and dangerous situations. Knowledgeable about dispatch procedures and policies.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Dispatcher
Casella Waste Systems Inc
Vestal, NY
12.2023 - Current
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of numerous fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Consistently met performance metrics for call handling, contributing to the overall success of the department.
Emergency Services Dispatcher
Broome County 911
Binghamton, NY
03.2006 - 12.2023
- Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
- Answered calls from automatic routing system and took basic information from callers.
- Used specialized software to track and maintain case incident numbers and logs.
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Provided on-the-job training and coaching to develop new dispatchers.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Monitored Police and Fire radios to provide assistance to responding personnel.
- Followed established protocols for professional handling of emergency situations.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Assessed emergency requests and made quick judgment calls to determine appropriate action.
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Dispatched and coordinated emergency services teams according to high-priority calls.
- Proved successful working within tight deadlines and a fast-paced environment.
- Directed responders using assigned mapping systems for timely emergency attendance.
- Read system maps and caller information, and documented details in system.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
EMT/Dispatcher
Superior Ambulance Svc
Binghamton, NY
02.2003 - 03.2006
- Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
- Answered calls from automatic routing system and took basic information from callers.
- Used specialized software to track and maintain case incident numbers and logs.
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Provided on-the-job training and coaching to develop new dispatchers.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Monitored Police and Fire radios to provide assistance to responding personnel.
- Followed established protocols for professional handling of emergency situations.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Assessed emergency requests and made quick judgment calls to determine appropriate action.
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Dispatched and coordinated emergency services teams according to high-priority calls.
- Proved successful working within tight deadlines and a fast-paced environment.
- Directed responders using assigned mapping systems for timely emergency attendance.
- Read system maps and caller information, and documented details in system.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
Education
High School Diploma -
Susquehanna Community High School
Susquehanna, PA06.1999
Skills
- Customer Satisfaction
- Outbound Calls
- Resolve Systems Service Management
- External Communication
- Accurate Recordkeeping
- Conflict Resolution
- Unit Dispatch
- Prioritizing Effectively
- Quality Standards
- Creative Solutions
- Information Documentation
- Trainee Evaluations
Certification
- EMD - Emergency Medical Dispatch
- CTO - Communications Training Officer
- CPR
- First Aid
Timeline
Dispatcher
Casella Waste Systems Inc
12.2023 - Current
Emergency Services Dispatcher
Broome County 911
03.2006 - 12.2023
EMT/Dispatcher
Superior Ambulance Svc
02.2003 - 03.2006
High School Diploma -
Susquehanna Community High School