Amie Holly
Fort Worth,Texas
Summary
I am a dedicated and passionate veterinary professional with a diverse background in the industry. Beginning as a veterinary technician I gained hands-on experience in patient care, and client communication over the course of seven years. Transitioning into leadership roles, and working closely with a mentor for 5 years, I developed skills in staff management, training and fostering a positive work environment, and learned the dynamics of the business. Currently, as a Hospital Manager I oversee the day-to-day operations of A-Animal Clinic, and implement strategic initiatives to improve operational efficiency and profitability through KPI monitoring, P&L management, and staff management. I am committed to delivering exceptional care to patients and supporting team members that will continue to make a positive impact in the veterinary profession.
Overview
11
11
years of professional experience
Work History
Veterinary Hospital Manager
A-Animal Clinic & Boarding Kennel
06.2022 - Current
- Optimized workflow efficiency with strategic delegation of tasks based on individual skillsets and strengths within the team.
- Contributed to employee retention through effective hiring practices, ongoing training programs, and fostering a positive workplace culture.
- Supervised a staff of ~40 employees within all hospital support departments; Managed schedules for technical and administrative staff coordinated with the DVM schedules.
- Reviewed work performance of direct reports, constructively delivered feedback, and resolved personnel issues.
- Created policies/procedures relating to all technical aspects of the hospital.
- Monitored budgets, purchased equipment and supplies, and ensured maintenance of the facility.
- Responsible for submitting contract veterinarian invoices, submitting all local vendor invoices, ensuring invoice accuracy, and obtaining w9’s from local vendors.
- Assisted with resolving issues with pet owners where appropriate.
- Reviewed revenue, labor, and employee issues with leadership on a weekly conference call.
- Maintained updated licenses for DVMs.
Veterinary Technician Team Lead
A-Animal Clinic & Boarding Kennel
11.2018 - 06.2020
- Championed continuous improvement initiatives that resulted in optimized processes leading to cost savings for the organization.
- Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Veterinary Technician
Banfield Pet Hospital
10.2015 - 11.2017
- Interacted with clients regarding animal health, questions and concerns, education on treatment protocol and general procedures.
- Assisted in lowering operating costs through attention to detail, and accurately maintained inventory records to order necessary products, medications, and office supplies.
- Effectively managed time-sensitive tasks while maintaining high-quality patient care through multitasking abilities during busy shifts at the clinic.
- Monitored vital signs of animals during surgical procedures and provided postoperative care.
- Educated clients on preventive care measures such as vaccination schedules, heartworm prevention, flea/tick control, dental hygiene, and nutrition guidelines.
- Provided exceptional customer service, addressing client concerns and answering questions about pet health and wellness.
- Assisted in euthanasia procedures with empathy and compassion, providing emotional support to grieving pet owners during difficult times.
- Conducted diagnostic tests such as blood work, x-rays, and ultrasounds to aid in accurate diagnosis and treatment planning.
Veterinary Receptionist
Frontier Veterinary Hospital
08.2013 - 10.2015
- Maintained reception area clean and neat to provide visitors with a positive impression of the company
- Managed and controlled office supply inventory to ensure timely ordering or requisition of depleted or low-level stock
- Responded to telephone inquiries from clients, vendors, and the public.
- Fielded phone calls from pet owners, answered questions and took messages for veterinarians.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
Education
GED -
Boswell High School
Saginaw01.2005
Skills
- Serving Others Mentality
- Employee and Vendor Relationship Building
- P&L and Operations Management
- Revenue Generation via Profitability Strategies
- KPI Tracking
- Payroll Administration and Timekeeping
Accomplishments
- Featured on the cover of the Banfield Practice Insider magazine during volunteer work at HSNT shelter.
- Trained and coached many new employees on company policies, procedures, and personal techniques to help improve any areas of struggle.
Training Programs
VETERINARY CPR & EMERGENCY RESPONSE, Fort Worth, Texas
Timeline
Veterinary Hospital Manager
A-Animal Clinic & Boarding Kennel
06.2022 - Current
Veterinary Technician Team Lead
A-Animal Clinic & Boarding Kennel
11.2018 - 06.2020
Veterinary Technician
Banfield Pet Hospital
10.2015 - 11.2017
Veterinary Receptionist
Frontier Veterinary Hospital
08.2013 - 10.2015
GED -
Boswell High School
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