Amie Hoover
Glasgow,KY
Summary
Dynamic healthcare leader with a proven track record at TJ Regional Health, excelling in workflow management and policy implementation. Spearheaded clinical improvement initiatives, enhancing patient satisfaction and operational efficiency. Adept at risk management and fostering a culture of continuous improvement, ensuring high-quality care delivery and compliance with industry standards.
Overview
14
14
years of professional experience
Work History
Licensed Rural Health Practice Manager-3 Clinics
TJ Regional Health
Glasgow, KY
03.2025 - Current
- Optimized scheduling processes to boost patient flow efficiency.
- Implemented electronic health record systems for improved documentation and access to patient information.
- Managed staff performance through regular evaluations, fostering a culture of continuous improvement.
- Developed training programs for new hires, ensuring compliance with operational standards and procedures.
- Coordinated billing and coding processes, enhancing accuracy in insurance claims submissions.
- Led team meetings to address operational challenges and strategize solutions for improved service delivery.
- Oversaw inventory management, optimizing supply levels to support clinical operations efficiently.
- Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
- Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
- Developed strong relationships with patients, ensuring a high level of care and satisfaction throughout their experience.
Licensed Nursing Home Administrator
Clearview
Russell Springs, KY
03.2023 - 03.2025
- Directed daily operations to ensure compliance with state and federal regulations.
- Implemented quality improvement initiatives to enhance resident care services.
- Managed staff recruitment, training, and performance evaluations to build an effective team.
- Oversaw budget management, ensuring optimal allocation of resources within nursing home operations.
- Collaborated with healthcare providers to develop comprehensive care plans for residents.
- Established policies and procedures that improved operational efficiency and resident satisfaction.
- Conducted regular audits and inspections to maintain high standards of safety and cleanliness.
- Served as primary liaison between families, staff, and regulatory agencies to address concerns promptly.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Maintained accurate documentation of all relevant information, including licensure renewals, annual surveys, and corrective action plans, to ensure ongoing compliance with state regulations.
- Controlled accounts payable, accounts receivable, billing and claims processes to obtain maximum reimbursement from Medicare, Medicaid and other insurance providers.
- Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Improved patient care by implementing effective care plans and coordinating interdisciplinary team meetings.
- Enhanced operational efficiency by streamlining processes, implementing electronic health records, and optimizing resource allocation.
Licensed Nursing Home Administrator in Training
Topaz
03.2022 - 03.2023
- Directed operations ensuring compliance with state and federal regulations in nursing home management.
- Streamlined administrative processes, improving efficiency in record-keeping and reporting systems.
- Implemented care plans tailored to resident needs, enhancing quality of life and satisfaction.
CEO/CNO INTERN
Saint Joseph London Hospital
London, KY
03.2022 - 10.2022
- Directed organizational strategy to enhance operational efficiency and drive sustainable growth.
- Cultivated high-performance leadership team, fostering collaboration and accountability across departments.
- Implemented data-driven decision-making processes to optimize resource allocation and budgeting.
- Established key partnerships to expand market reach and enhance brand positioning.
- Analyzed market trends to identify new business opportunities and inform strategic planning efforts.
- Oversaw risk management strategies, ensuring compliance with industry regulations and best practices.
- Implemented cost-saving initiatives to reduce operational expenses without sacrificing quality.
- Secured financing for critical projects through negotiation of favorable loan terms with financial institutions or investors.
Nurse Technician
Signature HealthCARE
Glasgow, KY
06.2011 - 05.2018
- Assisted nursing staff with patient care and daily activities to ensure comfort and safety.
- Monitored vital signs and reported changes to registered nurses for timely interventions.
- Maintained cleanliness and organization of patient rooms, contributing to a hygienic environment.
- Documented patient information accurately in electronic health records for effective communication among healthcare team.
Education
Master of Science - Healthcare Administration
Western Kentucky University
Bowling Green, KYBachelor of Science - Health Administration
Western Kentucky University
Bowling Green, KY05.2022
Associate of Science - Emergency Management
Bowling Green Technical College
Bowling Green, KY12.2018
Skills
- Workflow management
- Policy implementation
- Continuous improvement
- Performance metrics
- Clinical improvement initiatives
- Risk management
Accomplishments
Certified in Pediatric Trauma
Emerging Trends in the Acute Care Environment
KAHCF State TRAINING 2023
KORH STATE TRAINING 2025
MDS Changes 2023
Risk Management Team
QAPI TEAM
LDI TEAM
IDT Team
Affiliations
Western Kentucky University ALUMNI Association
University of Kentucky Extension Office
The National Society of Leadership & Success
Timeline
Licensed Rural Health Practice Manager-3 Clinics
TJ Regional Health
03.2025 - Current
Licensed Nursing Home Administrator
Clearview
03.2023 - 03.2025
Licensed Nursing Home Administrator in Training
Topaz
03.2022 - 03.2023
CEO/CNO INTERN
Saint Joseph London Hospital
03.2022 - 10.2022
Nurse Technician
Signature HealthCARE
06.2011 - 05.2018
Master of Science - Healthcare Administration
Western Kentucky University
Bachelor of Science - Health Administration
Western Kentucky University
Associate of Science - Emergency Management
Bowling Green Technical College