Sharron Sanchez
Ossining
Summary
Dynamic Licensed Practice Manager at Metro Optics with expertise in practice management and staff development. Successfully enhanced patient satisfaction through streamlined scheduling and efficient processes. Proven ability to foster collaboration among teams while overseeing recruitment and training, ensuring alignment with organizational goals. Committed to continuous improvement and delivering exceptional patient care.
Overview
1
1
Certification
Work History
Licensed Practice Manager
Metro Optics
- Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Ordered all office supplies and kept check on inventory levels.
- Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
- Developed strong relationships with patients, ensuring a high level of care and satisfaction throughout their experience.
- Developed close working relationships with front office and back office staff.
- Oversaw the hiring process for new employees, selecting candidates who aligned with the practice''s mission and values.
- Addressed and remedied all patient or team member issues.
- Coordinated with physicians to optimize appointment schedules and maximize daily patient flow.
- Created and implemented organizational policies and procedures.
- Increased patient satisfaction by streamlining appointment scheduling and implementing efficient check-in processes.
- Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
- Coordinated with insurance providers to streamline the billing process and minimize any delays in reimbursement.
- Consulted with healthcare professionals on business decisions.
Education
Licensed Optician - Optometry
Career Progression Program
The Bronx, NY07.2009
Skills
- Schedule management
- Staff management
- Practice management
- Workflow management
- Policy and procedure development
- New hire training
- Staff development
- Supplies ordering
- Workflow planning
- Continuous improvement
- Policy development
- Budgeting expertise
- Managing files and records
- Decision-making
- Training and mentoring
- Staff supervision
- Staff scheduling
- Employee work scheduling
- Employee recruitment and hiring
- Employee performance evaluations
- Employee supervision
- Patient education and counseling
- Patient care assessment
Certification
Licensed and Certified Optician
Timeline
Licensed Practice Manager
Metro Optics
Licensed Optician - Optometry
Career Progression Program