AMIE MCCULLOCH
Phoenix,AZ
Summary
Radiologic healthcare technology and implementation professional with 20+ years of experience spanning project management, client experience, healthcare operations, radiologic technology, training, and technology-driven solutions. Experienced in leading complex implementations, coordinating cross-functional teams, managing client relationships, identifying risks, improving workflows, and developing practical solutions that increase efficiency and support successful outcomes. Known for combining organization, creativity, collaboration, and problem-solving with a strong understanding of client and internal team needs.
Overview
31
31
years of professional experience
Work History
Lead Implementation Project Manager
REMEDYCONNECT / OFFICE PRACTICUM
Fort Washington, Pennsylvania
02.2024 - Current
- Lead and mentor Project Managers overseeing Remedy Suite implementations, providing guidance, coaching, and accountability.
- Provide strategic oversight for healthcare technology implementations, partnering cross-functionally to ensure client success.
- Lead website implementations and launches, coordinating design, development, content, training, technical needs, and readiness.
- Build strong relationships with healthcare practices, stakeholders, and vendors to ensure a cohesive client experience.
- Coordinate Implementation Developers, Training Specialists, Designers, vendors, and internal teams to prioritize, resolve issues, meet deadlines, and achieve milestones.
- Lead weekly client meetings to track progress, identify risks, review readiness, and maintain momentum.
- Develop and manage Action Plans tracking issues, assignments, resolutions, status, risks, and follow-ups.
- Plan and facilitate training, webinars, and education to support product adoption and client success.
- Lead website initiatives including new locations, acquisitions, content revisions, migrations, training, and special projects.
- Monitor Salesforce activity to ensure timelines, SLAs, documentation, and client records remain current.
- Conduct 1:1s with Project Managers to review progress, escalations, documentation, coaching, and initiatives.
- Partner with Client Support and Content teams to monitor workloads, resolutions, escalations, and client service.
- Identify technology-driven solutions and workflow improvements to enhance products, efficiency, processes, and client experience.
- Lead and support project coordination and communication remotely.
Implementation Project Manager
REMEDYCONNECT / OFFICE PRACTICUM
Fort Washington, Pennsylvania
10.2022 - 02.2024
- Led healthcare technology implementations, managing timelines, milestones, deliverables, risks, and client expectations.
- Coordinated developers, trainers, designers, vendors, and stakeholders to ensure successful project execution.
- Built strong client and vendor relationships as a trusted implementation contact.
- Led weekly client meetings to track progress, address risks, and maintain implementation readiness.
- Created and managed Action Plans tracking issues, resolutions, status, and risks.
- Planned and facilitated webinars and training to support client adoption.
- Managed website projects including new locations, acquisitions, content revisions, training, and implementations.
- Maintained Salesforce documentation, including client communications, action plans, updates, and implementation activity.
- Supported project coordination and communication remotely.
Client Support & Content Development/Transfer Analyst
REMEDYCONNECT / OFFICE PRACTICUM
Fort Washington, Pennsylvania
02.2022 - 10.2022
- Provided timely telephone and email support to healthcare practices, troubleshooting inquiries and delivering solutions.
- Managed case backlogs and client commitments through prioritization, communication, and resolution.
- Escalated complex issues while advocating for clients and communicating impact.
- Advocated for client needs across departments to drive resolution and improve client experience.
- Developed website and training content tailored to client needs.
- Completed website content transfers, migrations, and optimization for new platforms.
- Identified content issues and recommended updates, enhancements, and training.
- Collaborated cross-functionally to coordinate content transfers, resolve issues, and complete projects.
- Monitored software releases and known issues to improve client communication and resolution times.
- Identified support and content process improvements to enhance workflows.
- Supported client needs and communication remotely.
Project Manager / Support Analyst
REMEDYCONNECT
Denver, Colorado
03.2016 - 02.2022
- Managed healthcare technology implementations, overseeing timelines, deliverables, expectations, and outcomes.
- Served as primary client advocate and contact for pediatric practices and vendors.
- Coordinated cross-functional teams to resolve issues, meet deadlines, and achieve milestones.
- Led client implementation meetings, tracked progress, and identified risks and roadblocks.
- Created Action Plans tracking issues, assignments, resolutions, status, and risks.
- Developed and optimized website and training content for client needs.
- Planned and facilitated webinars and training to support product adoption.
- Managed website initiatives including locations, acquisitions, content, training, and strategic projects.
- Troubleshot client inquiries, managed backlogs, escalated issues, and delivered timely resolutions.
- Monitored websites for content, workflow, and training improvements.
- Maintained Jira documentation, including communications, action plans, project updates, and implementation activity.
- Stayed current on software releases and known issues to provide informed client support.
- Provided remote project support and coordination.
MRI & CT Technologist
OPEN AIR MRI OF TEMECULA
Murrieta, California
10.2003 - 06.2005
- Performed MRI and CT exams with/without contrast per protocols and safety standards.
- Prepared, screened, positioned, and monitored patients with a focus on safety, comfort, and quality care.
- Screened patients for MRI safety risks, implants, devices, and contraindications.
- Operated MRI and CT equipment, adjusting parameters for quality diagnostic images.
- Evaluated images for positioning, artifacts, motion, and diagnostic quality.
- Followed MRI, radiation, infection-control, and patient-care safety procedures.
- Maintained accurate patient, exam, and QA/QC records.
- Collaborated with healthcare professionals to support efficient patient care.
Radiologic & Supervisory Mammography Technologist
ASHLEY REGIONAL MEDICAL CENTER
Vernal, Utah
05.1995 - 08.2003
- Performed diagnostic X-ray, fluoroscopy, CT, mammography, and surgical imaging procedures.
- Provided real-time fluoroscopic imaging during surgical procedures using portable X-ray equipment.
- Performed CT exams with/without contrast, including patient prep, positioning, contrast administration, and image evaluation.
- Performed mammography exams while ensuring patient safety, comfort, privacy, and image quality.
- Supervised mammography operations, staff workflow, scheduling, and daily activities.
- Guided mammography staff and ensured adherence to imaging, safety, and patient-care protocols.
- Managed mammography QA/QC and daily documentation.
- Coordinated ultrasound, MRI, CT, and mammography appointments.
- Coordinated care and scheduling with physicians, radiologists, nurses, patients, and healthcare teams.
- Followed radiation safety and ALARA principles; maintained accurate patient and exam records.
Education
Associate of Science - Radiologic Technology
WEBER STATE UNIVERSITY
Ogden, UT01-1995
Associate of Science - Mammography Specialty
WEBER STATE UNIVERSITY
Ogden, UT01-1995
Skills
- Project & Implementation Management
- Healthcare - Radiology Technology
- Workflow Optimization
- Client Relationship Management
- Cross-Functional Leadership
- Team Leadership & Mentoring
- Process Improvement
- Client Training & Education
- Website Implementation & Launches
- Content Development & Migration
- Risk & Issue Management
- Client Support & Escalations
- Webinar Development & Facilitation
- SEO & Website Optimization
- Stakeholder & Vendor Management
- Salesforce Hygiene
- Jira
- Duda
- Kentico
- Google Workspace
- Healthcare Technology Platforms
- Website Content Management Systems
- Webinar & Virtual Training Platforms
LEADERSHIP DEVELOPMENT PROGRAM
- Selected by the Director for a year-long leadership academy focused on leadership, communication, and management.
- Completed leadership assignments, exercises, and individual development activities.
- Participated in group projects and peer discussions addressing leadership challenges and problem-solving.
- Developed skills in communication, active listening, relationship building, and conflict resolution.
- Strengthened coaching, mentoring, delegation, accountability, and feedback skills.
- Applied time management, prioritization, and goal-setting techniques to improve productivity.
- Developed strategies for managing competing priorities and challenging situations.
- Strengthened skills in building trust, collaboration, and positive team environments.
- Practiced techniques for motivating team members, recognizing strengths, and supporting development.
- Applied leadership principles to project management, client communication, and team collaboration.
- Demonstrated commitment to continuous leadership and professional development.
Timeline
Lead Implementation Project Manager
REMEDYCONNECT / OFFICE PRACTICUM
02.2024 - Current
Implementation Project Manager
REMEDYCONNECT / OFFICE PRACTICUM
10.2022 - 02.2024
Client Support & Content Development/Transfer Analyst
REMEDYCONNECT / OFFICE PRACTICUM
02.2022 - 10.2022
Project Manager / Support Analyst
REMEDYCONNECT
03.2016 - 02.2022
MRI & CT Technologist
OPEN AIR MRI OF TEMECULA
10.2003 - 06.2005
Radiologic & Supervisory Mammography Technologist
ASHLEY REGIONAL MEDICAL CENTER
05.1995 - 08.2003
Associate of Science - Radiologic Technology
WEBER STATE UNIVERSITY
Associate of Science - Mammography Specialty
WEBER STATE UNIVERSITY