Amie Rodriguez
Independence,MO
Summary
Proven track record in enhancing customer experience and streamlining billing processes at Evergy, demonstrating exceptional customer communication and data entry skills. Excelled in fast-paced environments, achieving significant improvements in efficiency and customer satisfaction. Skilled in quality control and deadline management, consistently exceeding performance metrics.
Overview
7
7
years of professional experience
Work History
Senior Billing Clerk
Evergy
Raytown, MO
10.2022 - Current
- Executes billing tasks and records information in company databases.
- Verifies accuracy of billing data and corrects any discrepancies or disputes.
- Demonstrates excellent time management skills by prioritizing tasks and meeting deadlines in a fast-paced, high-volume work environment.
- Maintains detailed records of billing adjustments.
- Generates daily, weekly and monthly reports for billing department.
- Adapts quickly to changes in company policies or procedures, maintaining consistent performance levels during periods of transition.
Customer Care Advocate
Evergy
Raytown, MO
02.2022 - 10.2022
- Consistently exceeded performance metrics while maintaining a focus on providing excellent customer support.
- Collaborated with team members to achieve shared goals in improving overall customer experience.
- Participated in ongoing training opportunities to expand skillset and stay current on best practices for delivering superior support.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
- Improved first-call resolution rates with thorough issue analysis and effective problem solving.
- Used effective time management strategies to handle fluctuating workloads without sacrificing quality or accuracy.
- Mentored new hires by sharing knowledge and providing guidance, contributing to a more competent and cohesive team overall.
Customer Care Advocate (Contractor)
Top Resources
Raytown, MO
09.2021 - 02.2022
- Consistently exceeded performance metrics while maintaining a focus on providing excellent customer support.
- Collaborated with team members to achieve shared goals in improving overall customer experience.
- Participated in ongoing training opportunities to expand skillset and stay current on best practices for delivering superior support.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
- Improved first-call resolution rates with thorough issue analysis and effective problem solving.
- Used effective time management strategies to handle fluctuating workloads without sacrificing quality or accuracy.
Customer Care Representative
Apria Healthcare
Independence, MO
08.2020 - 07.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
Retail Merchandiser
Crossmark
Kansas City, MO
08.2017 - 06.2020
- Organized and maintained displays to achieve clean and appealing product layouts.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Boosted customer satisfaction by creating visually appealing and strategically organized merchandise displays.
- Managed project timelines effectively ensuring all merchandising planograms and resets were completed within established deadlines.
Education
Technical Diploma - Nursing
Summit Technology Academy
Lee's Summit, MOHigh School Diploma -
Truman High School
Independence, MOSkills
- Data Entry
- Customer Service
- Customer Communication
- Spreadsheet Management
- Deadline-oriented
- Billing and Invoicing
- Quality Control
Timeline
Senior Billing Clerk
Evergy
10.2022 - Current
Customer Care Advocate
Evergy
02.2022 - 10.2022
Customer Care Advocate (Contractor)
Top Resources
09.2021 - 02.2022
Customer Care Representative
Apria Healthcare
08.2020 - 07.2021
Retail Merchandiser
Crossmark
08.2017 - 06.2020
Technical Diploma - Nursing
Summit Technology Academy
High School Diploma -
Truman High School