Amie Schmude
Neshkoro
Summary
Detail-oriented professional with expertise in patient registration and customer service. Proficient in Epic, Athena, Cerner, and Meditech systems, ensuring accurate data management and efficient communication.
Overview
2027
2027
years of professional experience
Work History
Office Operations Assistant
Ascension Medical Group
Oshkosh
10.2015 - Current
- Managed incoming calls, promptly directing them to appropriate staff to maintain effective patient support.
- Communicated effectively with patients to address inquiries and provide assistance.
- Supported patient registration processes, ensuring accuracy in data entry to enhance patient experience.
- Organized and maintained confidential medical records in compliance with regulations.
- Facilitated interdepartmental communication, improving workflow efficiency and collaboration.
- Scheduled appointments and maintained patient records accurately.
- Assisted patients with insurance verification and billing questions.
- Processed patient information using electronic health record systems.
- Verified insurance information, collected payments, and scheduled appointments.
Patient Access Associate
Aurora Medical Center
Oshkosh
2003 - 2014
- Registered patient information accurately in electronic health record systems.
- Verified insurance eligibility and benefits for patients during appointments.
- Scheduled patient appointments efficiently using scheduling software.
- Greeted patients and visitors in a friendly, professional manner.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Applied HIPAA privacy and security regulations while handling patient information.
- Scheduled appointments for patients according to their needs and preferences.
- Verified demographics and insurance information to register patients in computer system.
- Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
- Processed patient responsibility estimate determined by insurance at pre-registration.
Education
High School Diploma -
Neenah High School
Neenah, WISkills
- Patient registration
- Experience working in Epic, Athena, Cerner and Meditech systems
- Scheduling and planning
- Time management
- Team collaboration
- Attention to detail
- Customer service
Timeline
Office Operations Assistant
Ascension Medical Group
10.2015 - Current
Patient Access Associate
Aurora Medical Center
2003 - 2014
High School Diploma -
Neenah High School