Amieana Imperial
Summary
Accomplished Insurance Verification Specialist with a proven track record at Stockton Hematology Oncology Medical Group Inc., showcasing expertise in insurance coverage verification and exceptional communication skills. Excelled in enhancing patient support through meticulous attention to detail and HIPAA compliance, significantly improving the insurance verification process. Demonstrated a strong ability to manage sensitive patient information, contributing to streamlined operations and elevated patient satisfaction.
Overview
7
7
years of professional experience
Work History
Insurance Verification Specialist
Stockton Hematology Oncology Medical Group Inc.
07.2023 - Current
- Verify patient insurance information is correct and up to date.
- Verify Deductibles, Out of Pocket maximums, Copays, and Co insurances for treatment, office visits, labs and scans.
- Finish reports for 5 locations one day before scheduled appointments.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Making outbound calls to patients regarding their benefits.
- Complied with HIPAA guidelines and regulations for confidential patient data.
- Answer all inbound calls to the billing department.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
Call Center Representative
Stockton Hematology Oncology Medical Group Inc.
07.2022 - 07.2023
- Managed high call volumes while providing exceptional patient support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring patient satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Update patient record in EMR system.
- File faxes and attach to patient charts.
- Schedule and unschedule appointments following Doctor's orders.
- Ability to take payments via cash, credit card and checks.
- Send lab orders to specified facility.
- Send detailed messages to Doctors, RN's, Nurse Practitioners and Physician Assistants based on patient needs.
Front Desk Receptionist
Stockton Hematology Oncology Medical Group Inc.
01.2022 - 07.2022
- Greeted patients at front desk and engaged in pleasant conversations while managing check-in process.
- Scheduled, coordinated and confirmed appointments.
- Collected copays and co insurances at time of service.
- Supported administrative tasks such as filing, data entry, and document preparation.
- Handled sensitive patient information with confidentiality, adhering to HIPAA guidelines.
- Ability to work independently and as a team to ensure all patients are checked in and out in a timely manner.
- Communicate with Medical Assistants and Doctors regarding appointment times, labs and all other patient needs.
Teacher Aide
Lodi Day Nursery and School
12.2020 - 12.2021
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules.
- Document daily reports on child performances.
- Understanding of child development.
Pharmacy Clerk
CVS Pharmacy
09.2019 - 03.2020
- Verified prescription information prior to entry in pharmacy computer system.
- Established and maintained patient profiles, updating organizational database with current information.
- Streamlined pharmacy operations by maintaining a clean and organized work environment.
- Processed payments, returns and exchanges using pharmacy POS system to accurately manage transactions.
- Make outbound calls to doctor offices for refill requests.
Shift Lead
Jamba Juice
04.2018 - 09.2019
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Take all inbound calls to the store.
- Make inbound calls/ communicate effectively with other store locations regarding inventory.
- Communicate to General and District managers of all goal expectations, inventory and team member performance hourly.
- Manage schedule in accordance with the budgeting of hours and expected sales.
Education
Associate of Science - Health And Science
San Joaquin Delta College
Stockton, CA04-2026
Skills
- Attention to detail
- Patient confidentiality
- HIPAA compliance
- Insurance coverage verification
- Data entry proficiency
- Communication and interpersonal skills
- Electronic medical records
- Document management
- Medical terminology
- Account maintenance
- Problem-solving skills
- Customer support
Timeline
Insurance Verification Specialist
Stockton Hematology Oncology Medical Group Inc.
07.2023 - Current
Call Center Representative
Stockton Hematology Oncology Medical Group Inc.
07.2022 - 07.2023
Front Desk Receptionist
Stockton Hematology Oncology Medical Group Inc.
01.2022 - 07.2022
Teacher Aide
Lodi Day Nursery and School
12.2020 - 12.2021
Pharmacy Clerk
CVS Pharmacy
09.2019 - 03.2020
Shift Lead
Jamba Juice
04.2018 - 09.2019
Associate of Science - Health And Science
San Joaquin Delta College
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