Amiee Hunter
Jarrell,TX
Summary
Personable and dedicated individual with extensive experience in customer satisfaction. Solid team player with an upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
8
8
years of professional experience
4034
4034
years of post-secondary education
Work History
Service Advisor
Mac Haik - Dodge Chrysler Jeep Ram
Temple, Texas
10.2025 - 04.2026
- Assisted customers with vehicle service inquiries and scheduled appointments.
- Provided detailed information about services, parts, and repairs to clients.
- Coordinated service workflows between technicians and customers for efficient operations.
- Utilized dealership software to track service history and document customer interactions.
- Educated clients on vehicle maintenance to promote proactive care and safety.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Resolved customer complaints in an efficient and courteous manner.
- Greeted customers and addressed their needs in a professional manner.
- Managed incoming calls from potential customers looking for quotes or information about services provided at the dealership.
Service Advisor
Garlyn Shelton Volvo
Temple, TX
11.2021 - 08.2024
- Greet customers and addressed their needs in a professional manner.
- Provide accurate estimates of repair costs, labor times and parts prices to customers.
- Maintain records of customer interactions and transactions.
- Assist with scheduling appointments for service work to be performed on vehicles.
- Prepar invoices for services rendered and collect payments from customers.
- Resolve customer complaints in an efficient and courteous manner.
- Strive to maintain customer relations to ensure the return of satisfied clientele
- Assisted customers with vehicle service inquiries and scheduled appointments.
- Provided detailed information about services, parts, and repairs to clients.
- Coordinated service workflows between technicians and customers for efficient operations.
- Educated clients on vehicle maintenance to promote proactive care and safety.
Technical Support Representative
Service Support Group (Hulu)
Waco, TX
08.2021 - 10.2021
- Assisted customers with various types of technical issues via email, live chat and telephone.
- Supported customers with online billing, access and account issues.
- Troubleshot, resolved or escalated technical issues based on individual customers' needs.
- Identified ways to streamline common requests and improve support processes to better serve customers' needs.
- Identified support trends from calls and reported information to management to help coordinate proactive responses.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Responded quickly to customer inquiries, needs and problems.
Service Advisor
Bates Nissan
Killeen, TX
01.2018 - 08.2020
- Courteously welcome customers and assisted with initiating service requests.
- Scheduled repair work by assigning tasks to mechanics based on skills and availability.
- Documented service information in system within client profiles and updated repair status.
- Observed and managed repair time to accelerate return of vehicle to customer.
- Discussed options with customers, helping each make optimal choices for individual needs.
- Tracked job status by entering work orders and change orders into CDK database.
- Finalized all work orders in the CDK system and prepared vehicles for return to customers.
- Received multiple customer satisfaction awards.
Education
Phlebotomy
Elite Nurse Aid Training
Killeen, TXMedical Office Administration
Martinsburg College
Martinsburg, WVSkills
- Multitasking and Organization
- Customer Retention
- Records management
- Data entry
- CDK expertise
- Quality assurance controls
- Technologically savvy
- Direct sales
- Stress management
- Schedules coordination
- Client communication
- Project management abilities
- Customer support needs assessment
- Call Center Operations
- Customer service
Education and Training
other,other
Experience
["Customer Service Representatives"]
Timeline
Service Advisor
Mac Haik - Dodge Chrysler Jeep Ram
10.2025 - 04.2026
Service Advisor
Garlyn Shelton Volvo
11.2021 - 08.2024
Technical Support Representative
Service Support Group (Hulu)
08.2021 - 10.2021
Service Advisor
Bates Nissan
01.2018 - 08.2020
Phlebotomy
Elite Nurse Aid Training
Medical Office Administration
Martinsburg College