Desired Job Title
Service AdvisorUsed Car ManagerService AdvisorInternal Service AdvisorBDC ManagerWork Type
Full TimeLocation Preference
On-SiteRemoteHybridLocation: Porter Ranch, CA, US
Open to relocation: Yes
Open To Work
Verified
This profile is verified using an email address.
Laizarose Guino
Service Advisor
Porter Ranch,CA
Work Preference
Summary
Experienced Service Advisor with a strong background in customer service, vehicle coordination and service operations. Skilled at understanding customer needs , coordinating repairs and maintaining a clear communication throughout the service process to deliver a seamless experience. Proven by high customer satisfaction Index (CSI) results while contributing to Service Department growth and profitability through trusted customer relationships.
Overview
9
9
years of professional experience
Work History
Service Advisor
Maserati Alfa Romeo of Santa Monica
Santa Monica, CA
06.2024 - 06.2026
- Greeted customers and identified service needs to support efficient workflow.
- Coordinated service appointments and updated scheduling for technicians.
- Provided clear explanations of service options and recommendations to clients.
- Assisted in managing client communications to improve customer satisfaction.
- Educated customers on vehicle maintenance to build lasting relationships based on trust.
- Streamlined service processes to enhance turnaround times for vehicle repairs.
- Maintained high standards of customer satisfaction to meet targets.
- Conducted vehicle inspections to identify maintenance needs and suggested appropriate services.
- Kept detailed records of services performed to ensure accuracy in billing and warranty processing.
- Improved customer satisfaction through timely and accurate service recommendations.
- Responded promptly to inquiries and requests from prospective customers.
- Informed customers about billing and payment processing procedures.
- Followed up with customers on resolved issues to uphold high service standards.
Used Car Manager
MobilityWorks
Los Angeles
09.2023 - 06.2024
- Assisted in managing inventory control systems for optimizing used car stock levels and turnover rates.
- Helped develop pricing strategies based on market analysis and competitive benchmarking.
- Supported sales team performance through training focused on enhancing customer engagement techniques.
- Aided in implementing promotional campaigns to boost foot traffic and increase sales conversion rates.
- Fostered relationships with financing partners to facilitate customer purchase processes.
- Conducted quality inspections on vehicles to verify compliance with safety standards and ensure customer satisfaction.
- Participated in team meetings centered on sharing best practices for improving operational efficiency and reaching sales goals.
- Worked collaboratively with the service department to conduct thorough inspections and repairs on vehicles prior to sale.
- Streamlined administrative tasks such as paperwork processing to improve departmental efficiency without sacrificing quality.
Service Advisor
MobilityWorks
Los Angeles, CA
09.2021 - 09.2023
- Greeted customers and assessed service needs to ensure efficient workflow.
- Coordinated service appointments and maintained accurate scheduling for technicians.
- Provided detailed explanations of service options and recommendations to clients.
- Assisted in managing client communications, enhancing customer satisfaction levels.
Internal Service Advisor
Beverly Hills BMW
Los Angeles, CA
10.2017 - 05.2020
- Assisted clients with inquiries by delivering excellent service and product knowledge.
- Worked with service technicians to support timely vehicle repairs and maintenance completion.
- Processed service orders while keeping accurate records in dealership management systems.
- Communicated with customers about service recommendations and follow-up actions.
- Performed thorough vehicle inspections and supplied accurate estimates for necessary repairs or maintenance.
- Coordinated with technicians to prioritize work orders, enhancing productivity and reducing downtime.
- Collaborated with sales representatives to facilitate smooth transitions between sales and after-sales support.
- Improved internal processes for enhanced efficiency and productivity in the service department.
BDC Manager
Beverly Hills BMW
Los Angeles, CA
05.2017 - 10.2017
- Assisted in creating and delivering training sessions for BDC staff to enhance customer engagement methods.
- Evaluated customer data to improve lead conversion techniques and refine follow-up procedures.
- Facilitated communication between sales and service teams to boost customer satisfaction.
- Oversaw daily operations of BDC to comply with company policies and performance expectations.
- Guided junior staff in effective call handling, leading to increased team productivity and morale.
- Implemented communication scripts to standardize interactions when booking sales and service appointments.
- Trained team members to manage incoming calls and coordinate appointments for the sales team.
- Updated customers on promotional offers to elevate sales productivity and volume.
- Cultivated strong professional relationships within the designated territory.
- Partnered with management to gather customer feedback and suggest operational improvements based on market trends.
Receptionist
Beverly Hills BMW
Los Angeles, CA
02.2017 - 05.2017
- Handled high-volume phone inquiries providing supportive customer service.
- Coordinated appointment scheduling to streamline service department operations and enhance customer experiences.
- Assisted customers with inquiries through multiple communication platforms delivering prompt information and support.
- Organized the reception area to improve office professionalism and enhance client interactions.
Education
Bachelor of Science - Tourism And Hospitality
Manuel Enverga University
Lucena City, Philippines Skills
Customer service
- Customer satisfaction
- Service advising
- Documentation
- Follow-up skills
- Appointment scheduling
- Listening skills
- Attention to detail
- Customer relationship management
- Strong work ethic
- Data entry
- Multitasking and organization
- Computer skills
- Teamwork and collaboration
- Time management
- Multitasking Abilities
Computer skills
Multitasking and organization
Vehicle assessment
Strong work ethic
Team player mentality
Service scheduling
Customer relationship management
Timeline
Service Advisor
Maserati Alfa Romeo of Santa Monica
06.2024 - 06.2026
Used Car Manager
MobilityWorks
09.2023 - 06.2024
Service Advisor
MobilityWorks
09.2021 - 09.2023
Internal Service Advisor
Beverly Hills BMW
10.2017 - 05.2020
BDC Manager
Beverly Hills BMW
05.2017 - 10.2017
Receptionist
Beverly Hills BMW
02.2017 - 05.2017
Bachelor of Science - Tourism And Hospitality
Manuel Enverga University