Salina Wheelington
Tacoma,WA
Summary
Streamlined administrative processes while applying customer service management skills to improve overall service delivery.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Service Advisor
Peak Thermo King
01.2025 - 01.2026
- Managed a high volume of incoming calls, scheduling appointments, and coordinating service requests efficiently
- Maintained accurate records of all customer interactions, service history, and repairs performed in the database system
- Assisted in resolving customer complaints or issues regarding services provided, ensuring prompt resolution and customer retention
Office Manager
Grit City Electric
05.2023 - 05.2025
- Maintained high levels of customer satisfaction through exceptional service delivery
- Developed and implemented strategic business plans to drive growth and increase profitability
- Served as the primary point of contact for all customer inquiries or concerns resolving issues promptly
Commercial Electrical Administrator Assistant
CUSTOM ELECTRICAL SERVICES
06.2022 - 10.2023
- Managed and maintained executive calendars, scheduling appointments, meetings, and travel arrangements
- Screened phone calls and emails for executives, providing accurate information or redirecting inquiries to appropriate staff members
- Managed expense reports for executives by accurately tracking receipts, reconciling expenses, and submitting reimbursement requests in a timely manner
Intern
Tacoma Probono
09.2021 - 08.2022
- Client Intakes
- Attorney shadowing
- Scheduling
- Filing
- Case management
Education
Bachelor of Science - Paralegal Studies
Tacoma Community College
Tacoma, WA06.2022
Skills
- Oversaw administrative functions to enhance operational efficiency
- Managed clerical tasks to ensure efficient office operations
- Assisted customers with inquiries and issues to enhance satisfaction Provided support in resolving product-related concerns Facilitated communication between customers and service teams
- Assisted customers with inquiries and issues to enhance satisfaction Provided timely solutions to support customer needs Collaborated with team members to improve service delivery
- Supported daily office operations by organizing schedules and managing correspondence Assisted team members with administrative tasks to enhance productivity Coordinated meetings and events to facilitate effective communication
- Utilized Adobe Acrobat to create and edit PDF documents Assisted team members in converting files to PDF format Supported document collaboration through annotation features
- Cultivated strong interpersonal skills to foster effective communication and collaboration
- Executed targeted sales calls to drive revenue growth
- Facilitated effective customer communication to enhance service delivery
Certification
- Paralegal Certificate June 2022 to Present
- Driver's License
- Certified Paralegal (CP)
- CPR Certification
- ServSafe
Timeline
Service Advisor
Peak Thermo King
01.2025 - 01.2026
Office Manager
Grit City Electric
05.2023 - 05.2025
Commercial Electrical Administrator Assistant
CUSTOM ELECTRICAL SERVICES
06.2022 - 10.2023
Intern
Tacoma Probono
09.2021 - 08.2022
Bachelor of Science - Paralegal Studies
Tacoma Community College