Amie Lee Santillo
Rochester,NY
Summary
With a proven track record at Lifetime Assistance, I excel in conflict resolution and fostering community engagement, enhancing tenant relations and safety. Skilled in medication management and dementia care, I bring a compassionate approach to client support, significantly improving their quality of life and independence.
Overview
23
23
years of professional experience
Work History
Resident Manager
Lifetime Assistance
11.2023 - Current
- Provided for peaceful and safe tenant relations through complaint management and conflict resolution.
- Reported and documented maintenance requests and scheduled appropriate services.
- Oversaw move-in/move-out processes to ensure seamless transitions while minimizing vacancy periods.
- Supervised maintenance staff, providing guidance on work priorities and ensuring completion of tasks on schedule.
- Organized community events that fostered resident engagement, promoting a strong sense of camaraderie among neighbors.
- Maintained safety standards within the property, conducting regular checks and initiating corrective measures when needed.
Companion Caregiver
Ann Dadey
04.2018 - 11.2023
- Assisted clients with daily living activities, improving their quality of life.
- Prepared nutritious meals for clients, supporting their overall health and dietary needs.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Promoted a safe home environment by conducting regular assessments of potential hazards and implementing appropriate safety measures.
- Provided transportation to appointments and social events, promoting client independence and participation in community activities.
- Managed household chores such as laundry and cleaning, maintaining a clean and organized living space for clients.
- Developed trusting relationships with client through active listening skills and empathetic communication techniques.
- Offered emotional support during challenging times by providing compassionate conversation and understanding presence during difficult situations.
- Facilitated medication management for clients, ensuring proper dosage and timely administration.
- Assisted clients with personal grooming tasks, preserving dignity and selfesteem.
Home Health Aide
Rochester Regional Health System
08.2017 - 04.2018
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Improved patient well-being by providing compassionate and attentive personal care.
Residential Relief Counselor
Lifetime Assistance
01.2002 - 07.2015
- Improved residents'' daily living skills by teaching self-care techniques and assisting with personal hygiene tasks.
- Assisted in the development of residents'' social skills through group activities and one-on-one interactions.
- Increased resident safety by conducting regular room checks, ensuring a secure living environment.
- Assisted in the coordination of recreational activities that promoted physical exercise, mental stimulation, and social interaction among residents.
- Provided crisis intervention services as needed, de-escalating tense situations and ensuring the safety of all individuals involved.
- Reduced incidents of disruptive behavior by promoting a therapeutic environment and establishing clear boundaries for residents.
- Conducted regular safety drills and trained staff members on emergency procedures, minimizing potential risks in case of an actual crisis.
- Collaborated with multidisciplinary teams to develop comprehensive treatment plans tailored to each resident''s needs.
Education
High School Diploma -
Greece Arcadia High School
Rochester, NY06-2001
Skills
- Property inspections
- Dementia care
- Feeding assistance
- Self-care techniques
- End-of-life care
- Medication management
- Recording vital signs
- Toileting support
- Bathing assistance
Timeline
Resident Manager
Lifetime Assistance
11.2023 - Current
Companion Caregiver
Ann Dadey
04.2018 - 11.2023
Home Health Aide
Rochester Regional Health System
08.2017 - 04.2018
Residential Relief Counselor
Lifetime Assistance
01.2002 - 07.2015
High School Diploma -
Greece Arcadia High School
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