Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Amie Tracy Heathman

Summary

Seasoned Operations Manager and talented leader with 30years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.

Overview

37
37
years of professional experience
1
1
Certification

Work History

Operations Manager

Eazy Logistics
12.2009 - Current
  • Heavy Haul Specialist, oversized and supersize loads, haz-mat certified, AAE certified
  • Agent for two asset based carriers with over 4000 trucks, knowledge of DOT, Osha safety rules, knowledge of survey, escorts fees, permits, laws per state that apply to travel times and frost laws and issuance of permits by week for travel pertaining to weekends.
  • Spot quotes, contract rate quotes, knowledge of lanes in Flats, SD ,Low Pro's, RGN, DD LB
  • Full Truckload, LTL, reefer, intermodal
  • Accountable for all day to day operations, recruiting agents and drivers, attaining customers, dispatching loads with teams of 12 -20 agents and teaching niches of the industry. Building relationships on both sides of the business for the agents and the drivers. Payroll, Issuing com checks, processing agents payroll.
  • Working knowledge of all load boards and internal internet systems, AS400, Mocha software, Microsoft applications

Heathman Travel
01.1997 - Current
  • 1997 to 2001 incorporated a tanning and hair salon into travel agency, sold both in 2004 due to health issue and re cooperation time. Currently book travel for friends and family
  • Training and motivating sales staff of 2- 10, monitoring and troubleshooting retail sales of marketing techniques. Customer service
  • Handling all aspects of bookings including airline, hotel, leisure, group tours and cruises
  • Knowledgeable and experienced in all phases of domestic and international travel
  • Accomplished in all areas of promotional campaigns for air and land based vacations
  • Monitoring and maintaining inventory control records; preparing sales reports
  • Assessing problematic situations requiring immediate resolution

Regional Sales Office Director

DW Newcomers & Sons
11.2008 - 12.2009
  • Company Overview: Stewart Enterprises, Inc.
  • Regional Sales Telemarketing Manager, Forethought Insurance and property sales.
  • Trained and made appointments for insurance and property sales teams of 25 licensed counselors. Guidance how to effectively generate solid, quantifiable, qualified leads.
  • Doug Farrow /Regional Sales
  • 816-872-0354

Sales Director

S and S Nationwide & Eldon Freightways
01.2006 - 03.2008
  • Sales Director for brokerage, attaining customers and dispatching the freight with sales and dispatch team, moved to operations side for day to day operations, hiring drivers and hiring agents and training agents, collections for truck side of the business
  • Wendell Shorthose, 573-560-9605

Owner/ Operator

Flower Patch
01.1989 - 01.1997
  • Retail sales, customer service at the highest level, small town retail business working on return and referral clientele, All aspects of flowers, wedding, funerals, home decorating, silk and fresh flowers
  • Hire, train and mentor designers to achieve sales goals
  • Added tanning beds and booths in 1991 purchased one of the local competitors and merged with a hair salon allowing all 3 businesses to compliment each.
  • FTD, Teleflora AFS affiliation

Education

High School -

Lafayette C-I High School
01.1985

Appraisal Licensing - undefined

01.2004

Real Estate Licensing - undefined

Career Educational Systems
01.1989

Skills

  • Problem-solving
  • Team leadership
  • Operations management
  • Customer service
  • Employee relations and conflict resolution
  • Planning and implementation

Certification

  • Sandals Specialist by Unique Vacations
  • Mexico Specialist, Disney College of Knowledge, CLIA certified agency

Timeline

Operations Manager

Eazy Logistics
12.2009 - Current

Regional Sales Office Director

DW Newcomers & Sons
11.2008 - 12.2009

Sales Director

S and S Nationwide & Eldon Freightways
01.2006 - 03.2008

Heathman Travel
01.1997 - Current

Owner/ Operator

Flower Patch
01.1989 - 01.1997

Appraisal Licensing - undefined

Real Estate Licensing - undefined

Career Educational Systems

High School -

Lafayette C-I High School

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Amie Tracy Heathman