Amiir Rogers
Training Specialist
McDonough,GA
Summary
Hard-working professional with 5+ years of experience and a proven knowledge of staff training and development, writing and communication, and marketing. Aiming to leverage my skills to successfully fill the professional role at your company.
Overview
5
5
years of professional experience
Work History
Long-Term Substitute Teacher
Atlanta Public School System
Atlanta, GA
02.2021 - Current
- Taught diverse subjects for the same 3rd grade class, successfully delivering seamless teaching in absence of regular teacher.
- Communicated with parents regarding lesson plans and upcoming activities and provided feedback on student performance.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
Customer Service Supervisor/HR Coordinator
Geico
Macon, GA
12.2018 - 01.2021
- Resolve customer complaints or answer customers' questions regarding policies and procedures.
- Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
- Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
SALES & SERVICE LEAD
State Farm
Jonesboro, GA
08.2018 - 12.2018
- Sell various types of insurance policies to businesses and individuals on behalf of insurance companies, including automobile, fire, life, property, medical and dental insurance or specialized policies such as marine, farm/crop, and medical malpractice.
- Interview prospective clients to obtain data about their financial resources and needs, the physical condition of the person or property to be insured, and to discuss any existing coverage.
- Call on policyholders to deliver and explain policy, to analyze insurance program and suggest additions or changes, or to change beneficiaries.
Education
B.A. - Mass Communication and Journalism
GEORGIA SOUTHERN UNIVERSITY
Skills
Problem Solving
Project Management
Technical Writing
Marketing
Verbal and written communication
Microsoft Office
Timeline
Long-Term Substitute Teacher
Atlanta Public School System
02.2021 - Current
Customer Service Supervisor/HR Coordinator
Geico
12.2018 - 01.2021
SALES & SERVICE LEAD
State Farm
08.2018 - 12.2018
B.A. - Mass Communication and Journalism
GEORGIA SOUTHERN UNIVERSITY