Amilkar G. Garcia Garcia
Miami,USA
Summary
Since I graduate with honors from the University of Matanzas Camilo Cienfuegos my reputation proceed me on how great student and well focus, team leader I am. And all my skills education and certifications I was chosen to found this five star Hotel. As for today it's one of the best destination in Varadero Cuba hosting houndreds of tourist throughtout the year and I can proudly say I managed all areas and even created new services no others hotels had before that was the Butler and Family Concierges services in Royal services Area of the same Hotel
Resourceful Front Desk Services Agent known for high productivity and efficient task completion. Skilled in customer service, conflict resolution, and administrative support. Excel using communication, problem-solving, and organizational skills to enhance guest experiences and streamline front office operations.
Respectful Front Desk Agent with extensive background in hospitality industry. Committed to creating memorable experiences for guests. Recognized for cordially answering phones, greeting guests and managing check-in and check-out processes.
Approachable professional offers strong background in hospitality industry. Swiftly handles assignments and promptly resolves issues. Recognized for consistent attention to quality customer service.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Front Desk Services Agent
KWPMC Spiaggia Condo
Miami, FL
09.2021 - 06.2025
- Promoted special offers or discounts that could benefit guests staying at the hotel.
- Ensured compliance with safety regulations during all interactions with guests.
- Greeted and welcomed guests in a friendly and professional manner.
- Addressed customer complaints in a professional manner while adhering to company policy.
- Completed administrative tasks such as filing paperwork and updating logs or databases.
- Followed up on guest requests in a timely fashion.
- Tracked lost items left behind by guests in order to return them when requested.
- Maintained an organized front desk area, ensuring all supplies were stocked and forms were readily available for guest use.
- Monitored security cameras throughout the property in order to ensure safety of guests.
- Greeted guests upon arrival and directed them to the appropriate areas.
- Answered phone calls promptly, responding to inquiries about hotel policies, services, and availability of rooms.
- Answered telephones and greeted visitors to assist, answer questions and direct.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Assisted guests at check-in, providing information on various services within hotel.
- Answered guest inquiries, recommending shopping, dining or entertainment.
- Contacted housekeeping or maintenance staff to report room or building issues.
- Issued room keys and escort instructions to bellhops.
- Cleaned and maintained lobby and common areas by restocking supplies and watering plants.
- Recorded guest comments or complaints, escalating to management for immediate resolution.
- Transmitted and received messages using telephones or telephone switchboards.
- Deposited guest valuables in hotel safes or safe-deposit boxes.
Front Desk Agent
KWPMC Solimar Condominium
Miami, FL
07.2019 - 10.2021
- Performed light housekeeping duties such as stocking supplies or cleaning surfaces.
- Resolved customer complaints promptly and courteously.
- Managed cash drawer responsibly throughout shift.
- Maintained cleanliness of lobby area at all times.
- Assisted with luggage handling for incoming guests.
- Answered phones, responded to inquiries, and took messages.
- Stayed current on promotions, discounts, packages, and offers available at the hotel.
- Monitored security cameras in lobby area as needed.
- Assisted with check-in and check-out procedures for guests.
- Collaborated with colleagues to ensure smooth operations of front desk area.
- Inputted guest information into computer system accurately and securely.
- Ensured that all safety regulations were followed according to company standards.
- Provided excellent customer service while upholding company policies.
- Answered telephones and greeted visitors to assist, answer questions and direct.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Transmitted and received messages using telephones or telephone switchboards.
- Contacted housekeeping or maintenance staff to report room or building issues.
- Issued room keys and escort instructions to bellhops.
- Cleaned and maintained lobby and common areas by restocking supplies and watering plants.
- Recorded guest comments or complaints, escalating to management for immediate resolution.
Customer service Assistant
Walgreen Company
Miami, USA
09.2018 - 07.2019
- Handled returns and exchanges in accordance with store policies while maintaining positive customer relations.
- Greeted customers in a friendly manner and assisted with their inquiries.
- Managed stock levels by ordering necessary supplies when needed.
- Organized promotional displays according to company guidelines.
- Answered incoming calls within specified time frames, directing them to appropriate departments or personnel as needed.
- Developed strong relationships with customers to ensure repeat business and referrals.
- Ensured compliance with all applicable laws, regulations, policies, and procedures regarding customer service operations.
- Processed payments accurately and efficiently using cash registers and other point of sale systems.
- Developed relationships with repeat customers by recognizing individual preferences when possible.
Team leader Supervisor Trainer Valet Parking
Park1 Company
Miami, USA
02.2018 - 09.2018
Front Desk, Concierge and Valet parking
Royal Embassy Condo
Miami Beach, USA
09.2016 - 07.2018
- Perform duties as security agent maintain constant surveillance of assigned areas
- Check in guests
- Complete any incident report daily activities or other written documents as request by the management
- Drive and park cars in the correctly space lot
- Carry on luggage
- Greetings all customers residents and owner units
Front Desk
Atlantic Pacific Management
Miami Beach, USA
04.2017 - 02.2018
Front Desk
Regency Tower Condo
Miami Beach, USA
08.2016 - 04.2017
Hotelier
Hotel Paradisus Varadero Cuba
, Cuba
03.2000 - 01.2016
- Sub-director of operations
- Sub-director of sales and marketing
- Sub-director of food and beverage
- Sub-director of events and caterings
- Sub-chef executive and banquet
- Bellboy
- Doorman
Line Cook, Recepcionist and bellboy
Hotels and Turism
01.1997 - 12.1999
Paid internship
RIU Hotel Turquesa Varadero Cuba
, Cuba
Paid internship
SuperClub Hotel Breezes
, Cuba
Paid internship
Sol Melia Hotel Sol Sirenas, Hotel Coral, Hotel Paradisus Varadero
, Cuba
Education
High School Diploma -
Miami Dade College
Miami, FL06-2017
English - completion of Esol level 4
Miami Dade College
Miami, FL, USA08-2016
degree - Hotel and Tourism
Hotel and tourism School
05.1999
Bachelor degree - financial account
Camilo Cienfuegos University
01.1998
High School -
Institute Pre- university 26 of July
Jaguey Grande, Cuba01.1988
Skills
- Customer service
- Communication
- Leadership
- Discipline
- Calm under pressure
- Numeracy
- Literacy
- Creativity
- Flexibility
- Tact
- Diplomacy
- Problem-solving
- Organizational skills
- Patience
- Guest relations
- Safety compliance
- Front desk operations
- Customer relationship management
- Problem resolution
- Team collaboration
- Time management
- Effective communication
- Attention to detail
- Service orientation
- Interpersonal skills
- Empathy and patience
- Complaint handling
- Language proficiency
- Guest accommodations
- Hospitality services
- Information protection
- Inventory oversight
- Good customer service
Certification
- Head Sub-Chef Executive
- Certified Safety Food Manager
- Security Officer D License, Miami, Florida, 06/01/16
Projects
Hotel Paradisus Founder, 11/14/00, 01/01/16, Founded a five-star hotel in Varadero, Cuba, managing all areas and creating new services.
Languages
- Spanish
- English
- French
Timeline
Front Desk Services Agent
KWPMC Spiaggia Condo
09.2021 - 06.2025
Front Desk Agent
KWPMC Solimar Condominium
07.2019 - 10.2021
Customer service Assistant
Walgreen Company
09.2018 - 07.2019
Team leader Supervisor Trainer Valet Parking
Park1 Company
02.2018 - 09.2018
Front Desk
Atlantic Pacific Management
04.2017 - 02.2018
Front Desk, Concierge and Valet parking
Royal Embassy Condo
09.2016 - 07.2018
Front Desk
Regency Tower Condo
08.2016 - 04.2017
Hotelier
Hotel Paradisus Varadero Cuba
03.2000 - 01.2016
Line Cook, Recepcionist and bellboy
Hotels and Turism
01.1997 - 12.1999
Paid internship
RIU Hotel Turquesa Varadero Cuba
Paid internship
SuperClub Hotel Breezes
Paid internship
Sol Melia Hotel Sol Sirenas, Hotel Coral, Hotel Paradisus Varadero
High School Diploma -
Miami Dade College
English - completion of Esol level 4
Miami Dade College
degree - Hotel and Tourism
Hotel and tourism School
Bachelor degree - financial account
Camilo Cienfuegos University
High School -
Institute Pre- university 26 of July