AMILLA COSTA

• Completed delivery operations ensuring timely and accurate package distribution
• Followed route optimization procedures and operational safety standards
• Managed time-sensitive deliveries in a fast-paced, performance-driven environment
• Ensured customer satisfaction through reliable and efficient service execution
• Gained hands-on understanding of logistics operations and last-mile delivery processes

• Managed daily retail operations, ensuring efficiency and service quality
• Supervised staff, assigned responsibilities, and supported team performance
• Handled customer service operations and resolved client issues
• Supported inventory control and store organization
• Contributed to operational and commercial objectives

• Supervised customer service team in a high-volume environment
• Monitored performance and ensured compliance with service standards
• Provided coaching and training to improve team efficiency
• Managed scheduling, workflow distribution, and service productivity
• Handled escalated customer cases and ensured resolution

• Manage independent professional operations, including workflow organization, documentation, and client communication
• Coordinate administrative and operational tasks with strong attention to accuracy and deadlines
• Handle multiple priorities simultaneously while ensuring structured and efficient service delivery
• Maintain organized systems for tracking tasks, documentation, and ongoing activities

* Managed and supervised daily operations of a legal office, ensuring structured workflows and efficient case handling
* Coordinated administrative, procedural, and client communication processes with high attention to accuracy and deadlines
* Oversaw office operations, supporting organizational structure, task distribution, and service delivery
* Applied legal and managerial knowledge to optimize internal processes and improve operational efficiency
* Maintained direct client interaction, ensuring clarity, organization, and service quality.

• Ensured compliance with safety protocols during transportation services for kids with special needs.
• Provided timely and efficient transportation for children to various destinations.
• Assisted in maintaining vehicle cleanliness and functionality through regular inspections.
• Adapted to changing schedules and parents needs, ensuring seamless service delivery.