Amin Benbei
Kalamazoo,MI
Summary
Dedicated and goal-driven aviation professional pursuing a double major in Aviation Business Management and Flight Science at Western Michigan University. Experienced in customer service, leadership, and operational logistics, with a strong ability to adapt to high-pressure environments. Proven track record in front-desk operations, transportation coordination, and team management. Passionate about fostering efficiency, safety, and community engagement through leadership roles and hands-on experience in the aviation industry.
Overview
4
4
years of professional experience
Work History
Front Desk Associate
Henry Hall
08.2024 - Current
- Greet hundreds of residents and visitors daily, ensuring a professional and welcoming environment
- Handle customer questions, complaints, and problem-solving in a fast-paced setting
- Manage package deliveries and security procedures, keeping operations running smoothly
- Organized front desk area to maintain a professional and welcoming appearance for guests.
- Resolved guest issues effectively, ensuring a positive customer experience.
Intern
Best Choice Transportation
04.2023 - Current
- Coordinated driver dispatch and trip scheduling, ensuring on-time service
- Assisted customers with inquiries and complaints, resolving issues professionally
- Gained experience in logistics, transportation coordination, and customer service management
Volunteer
PKU Organization
08.2021 - Current
- Provided translation and interpretation services for Moroccan families
- Assisted in organizing and delivering special dietary foods to children with PKU
- Assisted with special events and programs.
Shift Leader
Domino's
11.2022 - 10.2023
- Led and trained a team to ensure efficient store operations and great customer service
- Managed cash handling, payroll, and inventory, ensuring accuracy and efficiency
- Quickly resolved customer issues to maintain high satisfaction and smooth workflow
- Trained new employees and delegated daily tasks and responsibilities.
Customer Service Representative
Domino's
05.2022 - 11.2022
- Assisted customers with orders, payments, and concerns, ensuring a positive experience
- Balanced multiple tasks in a fast-paced, high-pressure environment while maintaining accuracy
- Developed strong communication and teamwork skills while coordinating with team members
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Aviation Business Management And Flight Science
Western Michigan University
Kalamazoo, MI04-2028
Skills
- Time management
- Quick learner
- Positive attitude
- Customer service focus
- Fast learner
- Organized and efficient
- Complaint handling
Languages
Arabic
Native or Bilingual
English
Native or Bilingual
French
Professional Working
Timeline
Front Desk Associate
Henry Hall
08.2024 - Current
Intern
Best Choice Transportation
04.2023 - Current
Shift Leader
Domino's
11.2022 - 10.2023
Customer Service Representative
Domino's
05.2022 - 11.2022
Volunteer
PKU Organization
08.2021 - Current
Aviation Business Management And Flight Science
Western Michigan University