Amin Diaz
NORTH ARLINGTON,NJ
Summary
Dynamic employee with a proven track record, excelling in customer service and problem-solving. Enhanced customer satisfaction through tailored solutions and efficient installations. Skilled in customer interactions and fostering teamwork, while maintaining a strong focus on safety and quality assurance.
Overview
23
23
years of professional experience
Work History
Field Service Technician
Spectrum Charter
Palisades Park, NJ
02.2018 - Current
- Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
- Operated hand tools and power equipment according to company safety procedures.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Followed safety procedures to avoid injuries in field.
- Strengthened relationships with customers by understanding their needs and delivering tailored solutions that exceeded expectations.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
Field Service Technician
Cablevision
Newark, NJ
06.2007 - 01.2018
- Assisted in troubleshooting and diagnosing equipment malfunctions in the field.
- Learned to operate diagnostic tools and software for efficient service delive
- Maintained accurate records of service requests and completed work orders.
- Provided hands-on training to junior technicians, fostering a culture of continuous improvement within the team.
- Facilitated smooth installations, ensuring proper setup and configuration of new equipment at customer sites.
- Reduced repeat service calls, meticulously performing quality checks after each repair.
- Demonstrated to customers proper methods for operating equipment after it had been installed.
- Installed and repaired network cabling, hardware and software to maximize operational efficiency.
Transporter
Wayne General Hospital
Wayne, NJ
03.2004 - 05.2007
- Assisted with discharge process by escorting patients with belongings to leave facility safely and comfortably.
- Transported patients to testing and treatment units, operating rooms and other areas using moveable beds, wheelchairs, and stretchers.
- Assisted with lifting and handling patients using appropriate patient safety equipment such as lift swings, stand-up lifts and overhead lifts.
- Helped other staff with patient transfers by moving patients between departments.
Assistant Head Cashier
Stop & Shop
Wayne, NJ
08.2002 - 02.2004
- Supervised cash handling procedures to ensure compliance with company policies.
- Trained and mentored junior cashiers on operational best practices and customer service standards.
- Implemented process improvements that enhanced transaction efficiency and reduced wait times.
- Managed daily cash reconciliation, ensuring accuracy in financial reporting and inventory management.
- Enhanced customer satisfaction by efficiently processing transactions and addressing customer inquiries.
- Assisted head cashier with scheduling responsibilities, optimizing staff coverage during peak business hours.
- Met customer needs through polite, friendly and attentive service.
Education
Associate of Arts - Visual Communication
Gibbs College
NJSkills
- Problem-solving
- Positive attitude
- Customer service
- Teamwork and coordination
- Courteous and professional
- Adaptability and flexibility
- Safety awareness
Languages
Spanish
Native or Bilingual
Timeline
Field Service Technician
Spectrum Charter
02.2018 - Current
Field Service Technician
Cablevision
06.2007 - 01.2018
Transporter
Wayne General Hospital
03.2004 - 05.2007
Assistant Head Cashier
Stop & Shop
08.2002 - 02.2004
Associate of Arts - Visual Communication
Gibbs College