Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Amina Arabi

Amina Arabi

New York,NY

Summary

Ambitious leader known for driving sales growth through innovative strategies and dynamic team management. Enterprising approach combined with exceptional communication skills consistently results in enhanced performance and successful client engagements.

Overview

12
12
years of professional experience

Work History

Front Office Manager

Waldorf Astoria
03.2025 - Current
  • Supervised daily front desk operations, ensuring seamless guest check-in and check-out processes.
  • Recruited, Trained and mentored front desk staff, enhancing team performance and customer service delivery.
  • Initiated and implemented up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue.
  • Implemented operational procedures that improved efficiency in handling guest inquiries and reservations.
  • Resolved guest complaints promptly, fostering positive relationships and enhancing overall satisfaction.
  • Coordinated with housekeeping and maintenance to ensure rooms were prepared for guests efficiently.
  • Managed inventory of supplies and amenities, optimizing costs while maintaining quality standards.
  • Analyzed guest feedback to identify service improvement opportunities, driving enhancements in guest experience.
  • Ensured team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events.

Spa Manager

Remedy Place
01.2024 - 03.2025
  • Provide leadership and mentorship to the club team, fostering a high-performance, collaborative culture of attentive hospitality, proactive problem-solving, and accountability among team members.
  • Onboard and train new team members, setting clear expectations for luxury hospitality standards.
  • Oversee daily and weekly scheduling, ensuring proper staffing levels and adherence to operational needs.
  • Lead conflict resolution when issues arise with guests, members, or staff, ensuring solutions align with company values.
  • Execute operational strategies that enhance member satisfaction, team efficiency, and revenue growth.
  • Ensure the club's cleanliness, organization, and upkeep.
  • Manage the membership portal, member requests, and troubleshooting needs to ensure a smooth digital experience.
  • Lead potential members and new guests on immersive club tours, highlighting Remedy Place's services, benefits, and unique wellness experiences to foster engagement and membership growth.
  • Collaborate with the Director of Membership, Events and Partnerships to develop targeted marketing and outreach strategies to grow the membership base.
  • Develop revenue-driving initiatives that enhance club profitability.
  • Monitor unpaid invoices and outstanding balances, ensuring they remain at a minimum.

Sales and Operations Manager

Saint Laurent
12.2019 - 09.2023
  • Managed and contributed to the opening of the new Saint Laurent store in NYC.
  • Established and Implemented action plans with store Director to develop sales for each product category and client segment.
  • Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
  • Organized promotional events and interacted with community to increase sales volume.
  • Managed a team of sales professionals, ensuring consistent performance and achievement of targets.
  • Motivated team members by offering constructive feedback during regular one-on-one sessions that foster personal growth.
  • Assisted in recruiting, hiring, and training new
    associates ensuring rapid onboarding and skill development.
  • Conducted performance evaluation, and provided regular feedback to associates.
  • Responsible for yearly inventory, cycle counts,
    audit, shipping and receiving, consolidation,
    damages, loss prevention, supply orders, and
    uniforms.
  • Developed relationships with new and existing clients and handling all of the after sale services and issues.
  • Assisted with visual merchandising initiatives that resulted in an aesthetically appealing retail environment.

Assistant Manager

Saks Fifth Avenue
07.2019 - 12.2019
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized club environment to enhance the environment for an upscale clientele.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Generated repeat business through exceptional customer service.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Promoted the Saks Fifth Avenue Club culture and building strong network of VIP clients.
  • Analyzed Financial data and prepared budgets
    for club operations.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Facilitated clear communication between employees and upper management through regular meetings and updates.

Assistant Store Manager

Bloomingdale's Department Store
07.2017 - 07.2019
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Created and maintained safe and secure work environments for employees.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Provided support to store manager in budgeting processes, helping maintain financial stability for the business.

Recruitment Manager

Naima Employment Agency
01.2014 - 07.2017
  • Assisted innovative companies in New York City
    to hire people faster and smarter.
  • Conducted thorough interviews and assessments to identify top talent.
  • Conducted initial candidate screenings to assess
    qualifications and t for available roles.
  • Created a positive candidate experience by maintaining transparent communication and providing timely feedback throughout the recruitment process.
  • Negotiated competitive salary packages and benefits for new hires, contributing to an improved employer brand image and increased employee satisfaction.
  • Collaborated with HR team to ensure
    compliance with employment laws and
    regulations.

Education

BBA - Business Administration And Management

Baruch College
New York, NY
06-2020

Skills

  • Team leadership
  • Time management
  • Decision-making
  • Problem-solving
  • Goals and performance
  • Coaching and mentoring
  • Interpersonal communication skills
  • Recruitment and hiring
  • Budget leadership
  • (ONQ, KYC, KIPSU, SYNERGY, INIGMA)
  • POS systems
  • Microsoft suite

Languages

English
Native or Bilingual
Arabic
Native or Bilingual

Timeline

Front Office Manager

Waldorf Astoria
03.2025 - Current

Spa Manager

Remedy Place
01.2024 - 03.2025

Sales and Operations Manager

Saint Laurent
12.2019 - 09.2023

Assistant Manager

Saks Fifth Avenue
07.2019 - 12.2019

Assistant Store Manager

Bloomingdale's Department Store
07.2017 - 07.2019

Recruitment Manager

Naima Employment Agency
01.2014 - 07.2017

BBA - Business Administration And Management

Baruch College

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