Amina Ayoub
San Diego
Summary
Offering strong foundation in marine biology, ready to learn and grow in dynamic environment. Brings foundational understanding of marine ecosystems and practical skills in research methodologies and data collection. Ready to use and develop skills in scientific research and data analysis in a marine science role.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Michaels Craft Store
11.2022 - 03.2024
- Managed register and sales along with floor work and inventory.
- Promoted company sales and accounts.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Bachelor of Science - Marine Biology
San Diego State University
San Diego, CA05-2028
Carlsbad High School
Carlsbad, CA06-2024
Skills
- Active listening
- Critical thinking
- Data entry
- Marine conservation strategies
- Statistical data interpretation
- Wildlife research
Accomplishments
- Collaborated with team of 22 in leatherback sea turtle research and conservation.
Timeline
Customer Service Representative
Michaels Craft Store
11.2022 - 03.2024
Bachelor of Science - Marine Biology
San Diego State University
Carlsbad High School
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