Amina Benhadda
Frederick,MD
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions. Friendly and efficient services devoted to maximizing customer satisfaction with exceptional service and support. Knowledgeable regarding retail stores with strong skill in retaining product and service information to provide effective issue resolution. Skilled in promoting sales to increase revenue while addressing diverse issues.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Digital Shopper
Walmart
Frederick, MD
04.2019 - Current
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Collected deposits or payments and arranged for billing.
Sales Associate
Ross Retail Stores
Manassas, VA
01.2016 - 03.2019
- Reset store displays for special events and seasonal merchandise changes.
- Maximized sales by keeping areas tidy, fully stocked and correctly priced.
- Continuously refined personal selling skills through training sessions.
Medical Secretary
Ministere De Sante
Guelmim, Morocco
07.2000 - 06.2013
- Assisted back office patient processes to reduce office wait times.
- Collaborated closely with office staff to ensure smooth daily operations.
- Triaged patients by assessing vital signs and symptoms upon arrival.
- Worked with Orphaned and special needs children in and out of hospital.
Education
Associate of Applied Science - Health Management And Clinical Assistance
Applied Technology Institute
Laayoune, Morocco06-1996
High School Diploma -
Bab Sahara High School
Guelmim, Morocco01-1990
Skills
- Point of sale systems
- Team Collaboration
- Regulatory Compliance
- Customer Support
- Appointment Scheduling
- Customer Service
Languages
English
Full Professional
Frensh
Native/ Bilingual
Arabic
Native/ Bilingual
Certification
- Advanced English As Second Language
Timeline
Digital Shopper
Walmart
04.2019 - Current
Sales Associate
Ross Retail Stores
01.2016 - 03.2019
Medical Secretary
Ministere De Sante
07.2000 - 06.2013
Associate of Applied Science - Health Management And Clinical Assistance
Applied Technology Institute
High School Diploma -
Bab Sahara High School