Amina Hamadi
Salt Lake City,UT
Summary
Dynamic professional with experience at Salt Lake City Airport, excelling in call scheduling and radio communication. Proven ability to enhance customer service through effective troubleshooting and time management. Recognized for efficiently managing high call volumes while maintaining meticulous data entry and ensuring smooth operations for all passengers.
Overview
7
7
years of professional experience
Work History
Dispatcher
Salt Lake City Airport
04.2023 - Current
- Utilized radio for effective communication with team members.
- Facilitated communication with gate agents, ensuring seamless operations and passenger satisfaction.
- Coordinated multiple tasks in fast-paced environment to maintain operational flow.
- Responded to phone inquiries, delivering timely assistance to enhance passenger experience.
- Scheduled calls to prospective agents for efficient coordination.
- Assisted hearing-impaired and visually impaired passengers with necessary information.
- Facilitated routine stops at restaurants and restrooms for wheelchair users.
- Tracked and assisted passengers using provided technology.
Technical Support Representative
Geek Squad - Best Buy
Magna, Utah
09.2019 - 03.2023
- Handled high volume of phone calls, ensuring accurate data entry for improved record-keeping.
- Addressed customer complaints regarding service issues, leading to enhanced customer satisfaction.
- Monitored dispatch board and adjusted call priorities regularly based on caller needs.
- Documented all incoming calls and task assignments to streamline follow-up processes.
- Guided customers through troubleshooting steps for optimal device performance.
Education
Bachelor of Administrative Studies - Business Administration And Management
Salt Lake Community College
Salt Lake City, UT05-2022
High School Diploma -
PERRY TRADITIONAL ACADEMY
Pittsburgh, PA01-2017
Skills
- Call scheduling
- Radio communication
- Incident reporting
- Troubleshooting techniques
- Data entry
- Time management
- Attention to details
- Customer service
Languages
- Somali Mai Mai, Fluent
- English, Fluent
- Spanish, Understandable
Education Certificates
- PERRY TRADITIONAL ACADEMY, High School Diploma, 3.8 / 4.0, 08/01/2015, 05/31/2017
- Early Childhood Education, 08/01/2020, 05/31/2023
- Food Permit, 08/01/2020, 05/31/2023
- CPR Certified, 08/01/2020, 05/31/2023
- Understanding/Communicating, 08/01/2020, 05/31/2023
Accomplishments
- Communications Certificate Family & Community Support
- Assistant Business Administrator of The Year
Timeline
Dispatcher
Salt Lake City Airport
04.2023 - Current
Technical Support Representative
Geek Squad - Best Buy
09.2019 - 03.2023
Bachelor of Administrative Studies - Business Administration And Management
Salt Lake Community College
High School Diploma -
PERRY TRADITIONAL ACADEMY