Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Timeline
Generic

Amina Hamdan

Lakewood,OH

Summary

Knowledgeable professional with several years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents.

Overview

5
5
years of professional experience

Work History

Operations Supervisor

United Postal Service, UPS
Cleveland, Ohio
10.2021 - Current
  • Developed and implemented standard operating procedures to ensure efficient workflow.
  • Identified areas of improvement and developed strategies to increase efficiency.
  • Managed daily operations, including scheduling personnel, assigning tasks, and monitoring progress.
  • Resolved customer complaints in a timely manner to maintain customer satisfaction.

Retail Sales Associate

Gap
Westlake, Ohio
07.2022 - 12.2023
  • Assisted customers with finding the right product for their needs.
  • Provided product information and answered customer questions.
  • Tracked inventory levels throughout the day and restocked items as needed.

Customer Service Cashier

Giant Eagle
Lakewood, Ohio
10.2019 - 11.2021
  • Greeted customers and provided friendly customer service.
  • Operated cash registers to process payments for goods and services.
  • Resolved customer complaints in a professional manner.
  • Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.

Education

Bachelor of Arts - Political Science And International Relations

Cleveland Academy For Schoololarship Technology And Leadership
Cleveland, OH
05-2023

Skills

  • Customer Relations
  • Financial Administration
  • Performance monitoring
  • Compliance Management
  • Technology
  • Customer relationship development
  • Quality Assurance
  • Logistics Management

Languages

English
Professional
Arabic
Limited

Accomplishments

Dean’s List: Fall 2021, Spring 2022, Fall 2022 and Spring 2023

Pi Sigma Alpha: CSU Political Science Honors Society Member

Graduated with Cum Laude Honors

Timeline

Retail Sales Associate

Gap
07.2022 - 12.2023

Operations Supervisor

United Postal Service, UPS
10.2021 - Current

Customer Service Cashier

Giant Eagle
10.2019 - 11.2021

Bachelor of Arts - Political Science And International Relations

Cleveland Academy For Schoololarship Technology And Leadership
Amina Hamdan