Amina Iftikhar
Fredericksburg,VA
Summary
Passionate individual with experience in various types of outreach initiatives. Energetic individual with compassionate nature and drive to serve local community. Offers in-depth knowledge of community resources and energy to tackle challenging demands.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
13
13
years of professional experience
Work History
Manager
iGlobal customs broker inc.
Fredericksburg , Virginia
07.2024 - Current
- Identified shipments requiring special handling based on value, size, documentation and country of origin.
- Adhered to standard operating procedures for every customer's account and data to maintain consistent service levels.
- Tracked shipments and communicated with carriers to confirm arrival time and release.
- Facilitated communication between company, customers and overseas partners to maintain efficient operations.
- Submitted documentation to U.S. Customs for import clearance.
- Cleared goods through customs and verified delivery to client destinations.
- Calculated exchange rates to monitor proper conversion of items.
- Created reports summarizing current status of shipments under review by U.S. Customs authorities.
- Prepared, checked, and filed documentation with department.
- Monitored shipments and obtained clearance from customs and other agencies.
- Requested and compiled necessary customs invoices, certificates of origin, and cargo-control documents.
- Determined and tracked taxes and processed payments on behalf of client using cash, check and credit card.
- Negotiated freight charges with carriers based on volume discounts available at time of shipment booking.
- Maintained records of all imports and exports activities according to company policies and procedures.
- Assisted clients in obtaining necessary permits and licenses.
- Oversaw brokerage department adherence with domestic and international laws and organizational procedures.
- Verified that all required documents are properly completed prior to submission for clearance purposes.
- Advised customers on potential risks associated with trading activities involving embargo countries or restricted items.
- Received incoming shipments from overseas vendors and inspected them for accuracy against invoice records.
- Informed customers of any changes or updates in international trade laws or regulations.
- Provided guidance on tariff classifications, country of origin issues, duty rates, and other customs requirements.
- Collaborated with internal departments to ensure efficient shipments processing.
- Developed audit program to improve compliance.
- Reviewed documents and contracts to ensure compliance with customs regulations.
Volunteer Coordinator
Al-Khubaib foundation non profit
Jacksonville , FL
01.2023 - 07.2024
- Developed and implemented volunteer recruitment plans.
- Monitored compliance with organizational policies and procedures.
- Provided ongoing support and guidance to volunteers, serving as a point of contact for questions and concerns.
- Communicated regularly with volunteers, assisting with issues and questions.
- Conducted orientations for new volunteers to introduce them to the organization's mission, values, and operations.
- Resolved customer complaints or answered customers' questions.
- Guided employees in handling difficult or complex problems.
- Discussed job performance problems with employees, identifying causes and issues to find solutions.
- Interpreted and explained work procedures and policies to brief staff.
- Qualified individuals and groups for volunteer service and determined volunteer service placement.
- Liaised with department heads to assess volunteer needs and align resources effectively.
- Oversaw creation and use of volunteer support brochures, fliers and cards.
- Matched volunteers with open positions based on individual strengths and knowledge.
- Provided guidance on how to best utilize available resources in order to maximize the impact of volunteer work.
- Analyzed financial activities of department to share budgetary input with managers.
- Oriented new volunteers on policies and procedures, introduced staff and provided information guides.
- Issued work schedules, duty assignments and deadlines for office or administrative staff.
- Facilitated communication between staff members and volunteers.
Shift Supervisor
Panera Bread
Jacksonville , Florida
02.2020 - 01.2023
- Read and interpreted work order specifications and information to plan, schedule and carry out jobs effectively.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Prepared operations data to produce comprehensive reports to management.
- Calculated labor and equipment requirements and production specifications using standard formulas to boost sustainability.
- Collaborated with management to set performance goals and evaluate progress.
- Created work schedules for staff while adhering to labor laws and budget constraints.
- Conferred with management and subordinates to resolve problems or complaints.
- Coordinated shift workers for inventory receiving, auditing and restocking.
- Ensured compliance with health and safety regulations to provide a safe workplace.
- Monitored staff performance to ensure quality standards were met.
- Conducted training in equipment operations and safety procedures, briefing employees of hazards associated with work.
- Planned and developed new operation processes to innovate and stay competitive.
- Supervised and led employees to maintain productivity and customer service levels.
- Managed inventory levels and placed orders to ensure product availability and minimize waste.
- Provided feedback to employees regarding their performance in order to improve productivity.
- Coordinated with other shift leaders and management to ensure smooth transitions between shifts.
- Conducted regular team meetings to communicate targets, updates, and gather feedback.
- Provided on-the-job training to new staff members.
- Resolved customer complaints promptly to maintain a high level of satisfaction.
- Scheduled staff shifts, considering peak times and individual availability.
- Identified needs of customers promptly and efficiently.
- Planned and managed resources to consistently meet production, quality, and cost goals.
- Developed promotional strategies to attract more customers during slow periods.
- Patrolled work areas to inspect operations, identify concerns, and implement corrective actions.
- Consulted on outside cases with generalists and specialists needing specific expertise.
- Evaluated patient's response to treatments based on observations and assessments.
- Admitted patients for hospital stays.
- Assisted nursing staff in prepping patients for examinations or procedures.
- Referred patients to medical specialists, social services or other necessary resources.
- Oversaw team of healthcare staff to keep operations in compliance with regulatory and care standards.
- Educated patients on preventive care measures, nutrition, and lifestyle modifications as required.
- Ordered and interpreted results of laboratory tests and radiographs.
- Documented patient concerns in medical record for physician review.
- Discussed histories and current symptoms or complaints with every patient.
- Collaborated with other healthcare professionals to provide comprehensive patient care.
- Diagnosed patients and administered medications on strict schedules.
- Assisted in the management of chronic conditions like diabetes or asthma through medication reviews and follow up visits.
- Developed and maintained good rapport and cooperative working relationships with providers and staff.
- Improved patients' wellbeing by advising on medical and lifestyle issues impacting current health.
- Maintained strict patient data procedures to comply with HIPAA laws and prevent information breaches.
- Recorded patient charts in management system.
- Counseled patients on proper post-operative care instructions following surgery or other medical procedures.
- Observed and assisted physicians during patient examinations and surgeries.
- Prescribed medications or treatment regimens to address patient conditions.
- Assisted with ordering medications according to doctor's prescription.
- Prepared exam and treatment rooms for patient and physician use.
- Analyzed records, exam data and test results to inform diagnoses.
- Immunized patients to reduce transmission of preventable diseases.
- Participated in interdisciplinary team meetings to discuss patient progress.
- Responded promptly to any emergency situations that may arise within a hospital setting.
- Managed ongoing care of patients with chronic issues of varying severity and treatment requirements.
- Prepared reports summarizing clinical findings for review by senior staff members.
- Met with patients to discuss needs, conduct tests and evaluate clinical presentations.
- Researched and compiled information and data on disorder from peer-reviewed journals.
- Recorded daily notes on patient's condition in electronic medical record systems.
- Observed basic critical care management in sepsis, cardiac and respiratory failure, sedation practices and hemodynamic monitoring.
- Updated charts with latest information, test results and differential diagnoses.
- Maintained accurate records of all treatments given to each patient along with corresponding outcomes.
- Practiced phlebotomy, arterial line placement and nasogastric tube placement.
- Met with patients to determine specific medication, treatment and recovery needs.
- Conducted routine check-ups on outpatients to monitor their health progress over time.
- Explained potential prognoses of diseases or traumatic conditions.
- Monitored vital signs such as heart rate, temperature, respiration rate.
- Identified potential areas for improvement within the hospital system through research projects.
- Attended lectures conducted by senior physicians regarding latest advances in medical field.
- Directed and delegated workflow of nurses and residents.
- Assisted in patient history taking, physical examination and diagnosis under supervision of attending physician.
- Shadowed medical specialists through rotation work with different departments.
- Performed follow-up on studies and tests on patients.
- Performed laboratory tests including drawing blood samples, analyzing results and recording them accurately.
- Administered vaccines to patients as prescribed by attending physician.
- Delivered high-quality and compassionate treatment to patients under direction of professionals.
- Initiated assessments and plan of care for patients in conjunction with medical fellow and attending physicians.
- Organized medical records and documents for review by the attending physician.
- Ensured compliance with safety protocols related to handling of medical equipment or hazardous materials.
- Worked with patients and families to design care plans.
- Provided support services such as scheduling appointments or arranging transportation for patients.
- Provided assistance with minor surgical procedures such as suturing of wounds.
- Assisted with customer requests and answered questions to improve satisfaction.
- Operated a variety of machinery and tools safely and efficiently.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Worked with cross-functional teams to achieve goals.
- Completed routine maintenance and repair.
- Conducted testing of software and systems to ensure quality and reliability.
- Updated and maintained databases with current information.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Managed inventory and supplies to ensure materials were available when needed.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
- Recognized by management for providing exceptional customer service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Maintained updated knowledge through continuing education and advanced training.
- Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
Medical Intern
Fauji Foundation Hospital
04.2012 - 04.2015
- Consulted on outside cases with generalists and specialists needing specific expertise.
- Evaluated patient's response to treatments based on observations and assessments.
- Admitted patients for hospital stays.
- Referred patients to medical specialists, social services or other necessary resources.
- Oversaw team of healthcare staff to keep operations in compliance with regulatory and care standards.
- Educated patients on preventive care measures, nutrition, and lifestyle modifications as required.
- Ordered and interpreted results of laboratory tests and radiographs.
- Documented patient concerns in medical record for physician review.
- Discussed histories and current symptoms or complaints with every patient.
- Collaborated with other healthcare professionals to provide comprehensive patient care.
- Diagnosed patients and administered medications on strict schedules.
- Assisted in the management of chronic conditions like diabetes or asthma through medication reviews and follow up visits.
- Developed and maintained good rapport and cooperative working relationships with providers and staff.
- Improved patients' wellbeing by advising on medical and lifestyle issues impacting current health.
- Maintained strict patient data procedures to comply with HIPAA laws and prevent information breaches.
- Recorded patient charts in management system.
- Counseled patients on proper post-operative care instructions following surgery or other medical procedures.
- Observed and assisted physicians during patient examinations and surgeries.
- Prescribed medications or treatment regimens to address patient conditions.
- Assisted with ordering medications according to doctor's prescription.
- Prepared exam and treatment rooms for patient and physician use.
- Analyzed records, exam data and test results to inform diagnoses.
- Immunized patients to reduce transmission of preventable diseases.
- Participated in interdisciplinary team meetings to discuss patient progress.
- Responded promptly to any emergency situations that may arise within a hospital setting.
- Managed ongoing care of patients with chronic issues of varying severity and treatment requirements.
- Prepared reports summarizing clinical findings for review by senior staff members.
- Met with patients to discuss needs, conduct tests and evaluate clinical presentations.
- Researched and compiled information and data on disorder from peer-reviewed journals.
- Recorded daily notes on patient's condition in electronic medical record systems.
- Observed basic critical care management in sepsis, cardiac and respiratory failure, sedation practices and hemodynamic monitoring.
- Updated charts with latest information, test results and differential diagnoses.
- Maintained accurate records of all treatments given to each patient along with corresponding outcomes.
- Practiced phlebotomy, arterial line placement and nasogastric tube placement.
- Met with patients to determine specific medication, treatment and recovery needs.
- Conducted routine check-ups on outpatients to monitor their health progress over time.
- Explained potential prognoses of diseases or traumatic conditions.
Skills
- Shipment tracking
- Customs clearance
- Freight negotiation
- Document preparation
- Regulatory compliance
- Customer relationship management
- Inventory management
- Team leadership
- Conflict resolution
- Process improvement
- Volunteer coordination
- Training and development
- Plan projects
- Good judgment
- Schedule preparation
- Interpersonal communication
- MS office
- Staff training
- Technical proficiency
- Market research
- Customer relationship management (CRM)
- Professionalism
- Sales management
- Onboarding and orientation
- Partnership development
- Safety procedures
- Patient assessment
- Electronic medical records
- Clinical documentation
- Medical terminology
- Phlebotomy techniques
- Interdisciplinary collaboration
- Patient education
- Problem solving
- HIPAA compliance
- Infection control procedures
- Obstetrics and gynecology
- Excellent communication
- Lab result assessment
- Decision-making
- Risk management
- Medical ethics
- Staff management
- Interpersonal skills
- Intervention monitoring
- Physical examination
- Organizational skills
Timeline
Manager
iGlobal customs broker inc.
07.2024 - Current
Volunteer Coordinator
Al-Khubaib foundation non profit
01.2023 - 07.2024
Shift Supervisor
Panera Bread
02.2020 - 01.2023
Medical Intern
Fauji Foundation Hospital
04.2012 - 04.2015