Led cross-functional teams to streamline project workflows and enhance operational efficiency.
Developed strategic initiatives to improve client engagement and satisfaction across multiple projects.
Implemented performance metrics to monitor team productivity and ensure consistent outcomes.
Mentored junior staff, fostering professional growth and enhancing team capabilities.
Accomplished multiple tasks within established timeframes.
Cross-trained existing employees to maximize team agility and performance.
Improved safety procedures to create safe working conditions for workers.
Trained and mentored staff on customer service excellence and product knowledge.
Maintained a clean, organized store environment to ensure optimal presentation of products and ease of access for customers.
Increased sales through effective product promotion and staff training in upselling techniques.
Trained in-house users on advanced functionality of MS Word and Excel.
Oversaw purchase orders and data entry regarding shipped and received shipments.
Coordinated with transportation providers to ensure timely delivery of inbound shipments and proper coordination for outbound shipments, thus improving overall logistics efficiency.
Delivered timely and accurate reports on inventory performance, highlighting areas for improvement and driving continuous improvement initiatives.
Delivery Driver
KLS Management
Drew, MS
02.2025 - 2026
Safely operated delivery vehicle to transport goods to customers.
Managed efficient route planning to ensure timely deliveries.
Maintained accurate logs of deliveries and vehicle inspections.
Communicated effectively with customers regarding delivery status and concerns.
Resolved customer inquiries promptly, ensuring high satisfaction levels.
Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
Inspected and maintained delivery vehicles regularly to keep in safe working order.
CCA(City Carrier Assistant)
United States Post Office
Crystal Springs, MS
06.2024 - 02.2025
Managed delivery operations for mail and packages along designated routes, maintaining strict adherence to established schedules.
Analyzed and refined daily delivery routes to ensure timely service and mitigate operational setbacks.
Implemented automated sorting systems to enhance efficiency in processing incoming and outgoing mail.
Developed and implemented training programs for new carriers, focusing on delivery protocols and safety procedures to improve overall team performance.
Provided solutions to customer inquiries on mail services, strengthening community relationships.
Evaluated and tracked vehicle maintenance needs, guaranteeing alignment with safety regulations and service standards.
Oversaw loading procedures and implemented secure packing methods in trucks to minimize risk of damage to parcels.
Delivered outstanding customer service and support, strengthening client relationships and trust.
Performed comprehensive safety assessments on vehicles, guaranteeing reliability and functionality across all environmental conditions.
Provided detailed explanations of mail regulations and policies to ensure customer adherence and satisfaction.
Engaged with customers to clarify mail pick-up times, explain postal regulations, and outline delivery cost structures.
Executed meticulous handling of mail and packages, safeguarding against delivery damage.
Delivery Driver
Stash Ventures LLC
Pearl, MS
07.2023 - 06.2024
Guided new drivers through safety protocol education and delivery process training to enhance operational efficiency.
Conducted regular inventory assessments and alerted management to any discrepancies identified.
Developed and enforced maintenance protocols to enhance vehicle performance and reliability.
Coordinated logistics for package delivery, ensuring prompt service to residential and commercial locations.
Ensured customer satisfaction by implementing efficient systems for timely and accurate product deliveries.
Conducted thorough checks of delivery items against order forms to guarantee compliance with specifications.
Demonstrated commitment to professionalism in all communications with customers, vendors, and other key stakeholders.
Executed systematic maintenance protocols and adhered to preventive strategies, resulting in decreased vehicle repair costs and improved operational efficiency.
Implemented routine vehicle checks to ensure reliability, thereby boosting team morale and efficiency.
Addressed and resolved delivery issues to ensure seamless customer interactions and satisfaction.
Maintained detailed logs of mileage, pickups, and customer-related incidents to support operational efficiency and problem resolution.
Analyzed load stability and identified any damages to maintain operational integrity.
Resolved customer inquiries effectively, enhancing satisfaction. Streamlined payment processes at delivery and pickup locations, contributing to operational efficiency. Achieved seamless transactions through meticulous paperwork management.
Recorded and verified delivery details and vehicle inspection outcomes to uphold compliance and safety standards.
Coordinated with dispatchers to track and adapt to alterations in delivery routes and schedules.
Executed systematic inspections and maintenance of delivery vehicles, guaranteeing safe and reliable transportation.
Ambassador Supervisor
Cooks Venture Poultry
Jay, OK
12.2022 - 07.2023
Developed and executed training programs for staff, fostering skill development and adherence to safety protocols.
Conducted regular audits of facility operations to ensure compliance with industry regulations and company policies.
Led a team of professionals, fostering a collaborative environment to achieve company goals.
Established clear performance expectations, providing regular feedback and support to team members for continuous growth.
Managed multiple projects simultaneously, ensuring timely completion and adherence to quality standards.
Improved employee productivity through effective training programs and performance evaluations.
Led weekly meetings with regional staff to review progress, address challenges and drive timely task completion.
Reported issues to higher management with great detail.
Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Developed processes to save on costs and prevent losses.
Monitored daily operations closely, proactively addressing any potential issues before they escalated into larger problems.
Increased overall efficiency by identifying areas for improvement and implementing best practices.
Assistant Store Manager
Prime Communications
Grove, OK
04.2023 - 06.2023
Prepare sales contracts and accept and process payments from customers.
Maintain sales records for inventory control.
Achieve personal sales goals as set by Store Manager and monthly commission plan.
Stay updated on new promotions daily.
Line Leader/Supervisor
Elior North America
Pearl, MS
09.2019 - 11.2022
Most importantly keeping the production area clean, properly preparing machinery and equipment for use, and following health and safety guidelines.
Following production guidelines and specifications.
Communication skills with production line changes and meeting production targets.
Being able to work as part of a team.
Experience operating manufacturing machinery.
Following production guidelines and specifications.