Amina Ismail
Houston,TX
Summary
Dynamic Assistant Manager at SNG Pharmacy and experienced Beauty Salon Manager, known for exceptional customer service and teamwork. Excelled in fostering client relationships, increasing satisfaction, and boosting revenue through strategic upselling. Skilled in sanitization and organization, with a proven track record of achieving high client satisfaction rates in beauty treatments. Demonstrates strong leadership and communication abilities.
Overview
9
9
years of professional experience
Work History
SNG Pharmacy
Assistant Manager
08.2023 - Current
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Beauty Salon Manager
Manager,supervisor
12.2015 - Current
- Developed a loyal client base by consistently delivering high-quality services and fostering positive relationships with customers.
- Implemented stringent hygiene and safety protocols to maintain a clean, safe environment for both clients and employees.
- Increased client satisfaction by providing personalized beauty consultations and recommending suitable products and services.
- Organized special events such as promotional days or charity fundraisers to engage the local community and foster brand awareness.
- Boosted salon revenue by consistently upselling products and services during appointments.
- Delivered exceptional results in laser hair removal treatments, leading to high patient satisfaction rates among clientele.
- Supported colleagues by sharing best practices knowledge about various laser techniques leading to improved patient experiences across the team.
- Performed non-invasive body contouring treatments, resulting in improved patient body confidence.
- Achieved smoother, healthier skin for clients through customized facials and chemical peels.
- Performed a variety of beauty treatments, including facials, massages, and waxing, for optimal client results.
- Coordinated closely with hair stylists to ensure seamless integration between hair styling choices and makeup application decisions made during collaboration sessions.
- Enhanced client satisfaction by providing personalized hair styling services tailored to individual preferences.
- Demonstrated proficiency in various hair styling techniques, including cutting, coloring, perming, straightening, extensions application, and updo creation.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
Education
IPL Photofacial, Tatto Removal, Body Contouring -
Texas Laser Institute
Houston, TXProfessional Laser Technician -
Texas Laser Institute
Houston, TXSkills
- Customer service
- Cleaning and organization
- Teamwork
- Dependable and responsible
- Greeting customers
- Sanitization
- Supply restocking
Languages
Arabic
Native or Bilingual
English
Professional Working
Timeline
SNG Pharmacy
Assistant Manager
08.2023 - Current
Beauty Salon Manager
Manager,supervisor
12.2015 - Current
IPL Photofacial, Tatto Removal, Body Contouring -
Texas Laser Institute
Professional Laser Technician -
Texas Laser Institute