Ashley Warren
Leeds,ME
Summary
Skilled Pharmacy Admissions Coordinator known for exceptional problem-solving and team collaboration abilities. Successfully trained new technicians and improved patient service delivery through effective communication and efficient scheduling.
Results-driven Certified Pharmacy Technician with over 15 years of experience in medication dispensing and patient record management. Proven ability to streamline processes and improve data accessibility while maintaining compliance with pharmacy regulations.
Overview
21
21
years of professional experience
2
2
Certification
Work History
Pharmacy Admissions Coordinatio/Certified Pharmacy Technician
MVH Pharmacies
Augusta, ME
08.2010 - Current
- Managed medication dispensing processes ensuring accuracy and compliance with pharmacy regulations.
- Assisted pharmacists in preparing and labeling prescriptions, enhancing workflow efficiency.
- Streamlined patient record management using electronic health record systems to improve data accessibility.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Trained new technicians on pharmacy systems and procedures, fostering a knowledgeable team environment.
- Coordinated verification and filling of more than 100 daily prescriptions in high-volume LTC pharmacy environment.
Customer Service Associate
ING
Lewiston, ME
06.2008 - 08.2010
- Processed loan applications ensuring compliance with regulatory standards and internal policies.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Resolved customer inquiries through effective communication and problem-solving strategies.
- Served as a knowledgeable resource for members seeking guidance on complex 401K-related issues or challenges.
Education
Certificate - Certified Pharmacy Technician
PTCB
Online10-2013
High School Diploma -
Leavitt Area High School
Turner, ME06-2004
Certificate - Health Unit Secretary
Lewiston Regional Technical Center
Lewiston, ME05-2004
Skills
- Data entry
- HIPAA regulations
- Problem-solving skills
- Customer service
- Team collaboration
- Pharmaceutical calculations
- Pharmacy and customer records management
- Insurance verification
- Computer proficiency
- Professional telephone demeanor
- Scheduling
- Staff training
Certification
- CPhT - Certified Pharmacy Technician
- Certified to administer vaccines
Timeline
Pharmacy Admissions Coordinatio/Certified Pharmacy Technician
MVH Pharmacies
08.2010 - Current
Customer Service Associate
ING
06.2008 - 08.2010
Certificate - Certified Pharmacy Technician
PTCB
High School Diploma -
Leavitt Area High School
Certificate - Health Unit Secretary
Lewiston Regional Technical Center