Cristal Veloz
Norcross,GA
Summary
Certified professional with strong background in pharmacy operations, medication and personnel management, as well as patient care. Known for reliability, adaptability, and effective collaboration with healthcare teams to achieve optimal outcomes. Skilled in prescription processing, inventory control, and providing exceptional customer service. Highly motivated & organized with focus on accuracy and compliance with regulatory standards.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Board Certified Pharmacy Technician /District Pharmacy Supervisor
Rx Universal LLC Pharmacy
04.2021 - Current
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Delegated daily tasks for over 10+ pharmacy technicians
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Managed insurance billing and claims processing, streamlining the reimbursement process for patients and pharmacy.
- Proactively addressed potential conflicts or discrepancies within the pharmacy team to maintain a positive work environment.
Customer Service Representative
Racetrac Gas Station
04.2020 - 12.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Maintained cleanliness inside and outside store
Sales Associate - Manager
MetroPCS
05.2018 - 12.2020
- As a sales associate I deal with customer care and persuasive selling.
- As manager I dealt with inventory, orders, customer conflict resolution, money administration.
Store Manager
Dominos Pizza, Centerville
12.2017 - 05.2018
- As Level 1 Customer Service Representative (CSR) answered phones, handled cash register and customers
- As Level 2 Customer Service Representative (CSR) handled some food, answered phones, handled cash registers and customers.
- As Level 3 Customer Service Representative (CSR) handled all food, answered phones, handled cash register and customer
- As store manager did all of the above as well as open and close the store, manage all cash, maintain store sanitation, make schedules, supervise deliveries, solve customer and employee problems, came in early and left late. Led and supervised employees while being in charge of all store activities.
Education
High School Diploma -
Shiloh High School
01.2020
No Degree - Pre-Law
Oglethorpe University
Skills
- Oral & written communication, knowledge of business administration, time management, peer leadership (management/supervisor experience), versatile
- Data entry
- Attention to detail
- Problem-solving skills
- Customer service
- Insurance billing
- HIPAA regulations
- Medication dispensing
- Team collaboration
- Workflow optimization
- Pharmacy law compliance
- Inventory management
Certification
- CPhT - Certified Pharmacy Technician
- State of Georgia pharmacy License
Awards
Honor Roll, Principal's Award, Scholar Athlete Award, Coach’s Award, Beta Inauguration
Language
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Board Certified Pharmacy Technician /District Pharmacy Supervisor
Rx Universal LLC Pharmacy
04.2021 - Current
Customer Service Representative
Racetrac Gas Station
04.2020 - 12.2020
Sales Associate - Manager
MetroPCS
05.2018 - 12.2020
Store Manager
Dominos Pizza, Centerville
12.2017 - 05.2018
High School Diploma -
Shiloh High School
No Degree - Pre-Law
Oglethorpe University
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