AMINA KELLY
Chicago,IL
Summary
As a undergraduate studying Accounting at the college of business, I have gained a handful of skills that I could implement to your company. I have a strong willingness to take on added responsibilities to meet team goals. I am a Hardworking and passionate job seeker with strong organizational skills eager to secure an entry-level position. My goal is to seek and maintain full-time or part time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
2
2
years of professional experience
Work History
Id Center Associate
Tamika Webb
05.2023 - Current
- Recording students/faculty data to keep track of transactions made with processing of Id Cards, visitors passes, UPASSES, and passport photos
- Contributed to team meetings by sharing ideas for process improvements that led to increased productivity levels within the center.
- Increased customer service success rates by quickly resolving issues.
- Completed daily logs for management review.
- Managed data and correspondence to secure information across complex landscapes of organizational departments.
- Organization and distribution of I cards and University bus passes
- Assisted in training new employees, ensuring a seamless integration into the team.
- Maintained a clean and organized workspace, contributing to a positive work environment for all staff members.
- Scheduled appointments for clients, ensuring optimal use of resources and time management within the center.
- Increased client retention by consistently delivering excellent service experiences tailored to individual needs.
- Resolved conflicts between customers or staff members diplomatically, fostering a harmonious workplace atmosphere.
Sales Associate
Kohls inc.
04.2022 - 09.2022
- As a sales associate working at kohls, my job was to engage with guests by greeting customers as they walked through the door, answering questions regarding merchandise, and proving them information about promotions
- Organizing clothings racks and dressing rooms, restock merchandise on shelves
- Handling and packaging online orders
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Helped customers locate products and checked store system for merchandise at other sites.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Managed returns, exchanges and refunds in accordance with store policy.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Provided exceptional services and pleasant shopping experiences to retail customers.
Education
High School Diploma -
Waubonsie Valley High School
Aurora, Illinois05.2022
Bachelor of Science - Accounting
University of Illinois At Chicago
Chicago, Illinois05.2022
Skills
- Communication
- Teamwork
- Problem solving and management
- Software and digital literacy skills
- Friendly, Positive Attitude
- Basic Math
- Microsoft Word
- Supervision and leadership
- Customer Service
- Interpersonal Communication
- Cultural Awareness
Timeline
Id Center Associate
Tamika Webb
05.2023 - Current
Sales Associate
Kohls inc.
04.2022 - 09.2022
High School Diploma -
Waubonsie Valley High School
Bachelor of Science - Accounting
University of Illinois At Chicago
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