William Chen
Summary
Creative communications student with 4+ years of digital content experience, specializing in short‑form video and social media engagement. Proven ability to grow audiences, collaborate with entertainment brands and labels, and support organizational operations through strong communication, organization, and customer service skills.
Overview
5
5
years of professional experience
Work History
Office Aid at ID Center West
University of Illinois at Chicago
Chicago, Illinois
05.2025 - Current
- Issuing IDs to UIC students, faculty, and UI Health employees, ensuring customer satisfaction
- Co-conducting interviews of new student employees
- Training new student employees
- Completed day-to-day duties accurately and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Freelance Experience
- Managed and grew a TikTok account with over 400,000 followers through short-form video content and audience engagement strategies.
- Created entertainment and fan-edit style content for TikTok, Instagram Reels, and other social media platforms.
- Collaborated with brands and media companies, including Warner Music Australia, Flight House, Alamo Records, Blurrr App and Widget Lab on promotional and creative content.
Server
Watterson Dining Commons
Bloomington, IL
08.2023 - 12.2024
- Maintained cleanliness of the dining area by promptly clearing tables and sanitizing surfaces.
- Adhered to all food safety regulations to ensure customer health and safety.
- Collaborated with team members to foster a positive work environment and deliver excellent service.
Crew Member
Popeyes
Crystal Lake, IL
05.2021 - 01.2024
- Provided friendly and efficient customer service, recommending menu items based on preferences and dietary needs.
- Accurately handled cash and card transactions using the POS system, maintaining balanced cash drawers.
- Resolved customer complaints promptly to ensure satisfaction and repeat business.
- Managed inventory levels of essential supplies during peak hours.
- Worked collaboratively with the kitchen and front-end staff to ensure smooth operations.
Education
Bachelor of Arts - Communications
University of Illinois At Chicago
Chicago, IL01-2027
Undeclared -
Illinois State University
Bloomington, IL01-2024
High School Diploma -
Crystal Lake South HighSchool
Crystal Lake, IL05-2023
Skills
- Fluent in English and Chinese
- Excellent written and verbal communication skills
- Video Editing Proficiency: CapCut, Adobe After Effects, Video Star
- Time Management & Organization
- Customer Service & Team Collaboration
- Content Ideas & Audience Engagement
- Social media management
- Efficient in Microsoft
Activities
Chinese Club Member at University of Illinois at Chicago
Timeline
Office Aid at ID Center West
University of Illinois at Chicago
05.2025 - Current
Server
Watterson Dining Commons
08.2023 - 12.2024
Crew Member
Popeyes
05.2021 - 01.2024
Freelance Experience
Bachelor of Arts - Communications
University of Illinois At Chicago
Undeclared -
Illinois State University
High School Diploma -
Crystal Lake South HighSchool