Amina Ly
Los Angeles,CA
Summary
Sales professional with robust background in leading sales teams to drive results and exceed targets. Known for strong leadership and focus on team collaboration, ensuring adaptability to changing market conditions. Expertise in sales strategy and team development, combined with a reliable and results-oriented approach.
Experienced in customer service, sales techniques, and product knowledge. Utilizes persuasive communication to connect with customers and recommend products.
Overview
6
6
years of professional experience
Work History
Sales Representative Team Leader
BNB INC
Culver City, California
01.2026 - 09.2026
- Supported nonprofit organizations through community outreach, donor acquisition, and face-to-face marketing campaigns.
- Built business-to-consumer sales skills by starting conversations, sharing campaign details, identifying customer needs, handling objections, and closing recurring donation commitments.
- Developed professional relationships with representatives, leaders, and business professionals across multiple markets throughout the United States.
- Helped with interviewing and recruiting efforts while supporting and training newer representatives on company sales systems.
Sales Associate
The UPS Store Inc.
Long Beach, California
01.2024 - 10.2024
- Educated customers on product benefits, driving informed purchasing decisions.
- Operated point-of-sale systems efficiently, processing transactions swiftly.
- Managed returns, exchanges and refunds in accordance with store policy.
- Participated in training sessions to improve product knowledge and service skills.
Cashier
Bronco Bookstore, Cal Poly Pomona
Pomona, California
09.2022 - 05.2023
- Operated cash register for cash, check, and credit card transactions with excellent accuracy.
- Guided customers through purchases, item location, and reward program enrollment.
- Facilitated returns, refunds, and transaction issue resolution for customers.
- Organized front lane merchandise to enhance shopping experience and accessibility.
- Supported students with textbook searches, order pickups, and inquiries.
Doughnut Maker
Krispy Kreme
Palmdale, California
05.2022 - 08.2022
- Prepared glazes, icings, fillings and other toppings for doughnuts according to recipes.
- Delivered personalized customer service by greeting customers, assisting with purchases, suggestively selling, and ensuring availability of all Krispy Kreme products.
- Followed Krispy Kreme's food safety and sanitation procedures throughout work areas.
- Interpreted clients' needs to recommend tailored services that enhanced customer satisfaction.
Cashier
Six Flags Magic Mountain
Valencia, California
04.2021 - 08.2021
- Welcomed customers entering the store and addressed their needs promptly to foster a positive shopping environment.
- Assisted customers with purchases, item location, and enrollment in reward programs to enhance the shopping experience.
- Used POS system to enter orders, process payments and issue receipts.
- Stocked, tagged, and organized merchandise displays to ensure product visibility and accessibility.
- Designed and produced price tags and signs for merchandise displays
Retail Associate
T-Mart
Lancaster, California
01.2021 - 04.2021
- Delivered friendly service and assistance to clients, enhancing customer loyalty and satisfaction.
- Answered questions about store policies and addressed customer concerns.
- Arranged merchandise in visually appealing displays to increase sales and attract customer attention.
- Replenished sales floor merchandise and organized shelves, racks, and bins to maintain an inviting shopping environment.
Retail Sales Associate
VIP BEAUTY SUPPLY
Lancaster, California
07.2020 - 12.2020
- Greeted customers, assisted in locating requested items, and carried merchandise to checkout to facilitate a smooth transaction.
- Maintained calm demeanor while resolving customer issues in busy, high-stress situations to enhance the shopping experience.
- Prepared merchandise for sales floor by pricing and tagging to ensure product visibility and accessibility.
Education
Bachelor of Arts - Sociology
California State Polytechnic University, Pomona
Pomona, CA05-2027
High School Diploma -
Antelope Valley High School
Lancaster, CA06-2021
Skills
- Transaction management
- Sales Forecasting
- Closing techniques
- Client management
- Product knowledge
- Customer Engagement
- Customer Retention
- Sales coaching
- Team management
- Data decision-making
- Problem-solving skills
- Teamwork and collaboration
- Cash register operation
- Stock Control
Timeline
Sales Representative Team Leader
BNB INC
01.2026 - 09.2026
Sales Associate
The UPS Store Inc.
01.2024 - 10.2024
Cashier
Bronco Bookstore, Cal Poly Pomona
09.2022 - 05.2023
Doughnut Maker
Krispy Kreme
05.2022 - 08.2022
Cashier
Six Flags Magic Mountain
04.2021 - 08.2021
Retail Associate
T-Mart
01.2021 - 04.2021
Retail Sales Associate
VIP BEAUTY SUPPLY
07.2020 - 12.2020
Bachelor of Arts - Sociology
California State Polytechnic University, Pomona
High School Diploma -
Antelope Valley High School