Amina Mohammed
Houston,TX
Summary
Dedicated Healthcare Professional with experience in patient care, team work, data entry and customer service. Skilled at managing diverse databases and ensuring continuous accuracy. Great attention to detail and smooth handling of office administration support tasks. Collaborative Team player committed to achieving results and meeting deadlines. Excellent work ethic combined with a thirst for continuous learning.
Overview
11
11
years of professional experience
7
7
years of post-secondary education
Work History
Amenities Coordinator
LHH Recruitment Solutions (Main Street Renewal)
08.2022 - 10.2023
- Received, managed and processed requests, and ensured that problems were resolved in a timely manner.
- Resolved issues through active listening and open-ended questioning, escalated major problems to Manager and Area Managers.
- Used job-related software to draft and finalize written correspondence between residents and team members.
- Entered data and generated reports for daily tasks.
- Acted as liaison between HOA, residents and team members to obtain amenities passes for residents.
- Assisted with diverse projects as needed.
Coach and Data Entry Specialist
Lead The Way Learning Academy, LTWLA
04.2021 - 10.2021
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Reached out to enrolled and follow-up youth on my caseload weekly and monthly respectively.
- Set SMART goals with enrolled youth and provided resources needed to accomplish these goals.
- Assisted with developing, evaluating, and completing intake and enrollment processes for program applicants including guiding applicants through enrollment for accuracy; creating new participant file; updating systems; and establishing office filing system.
- Reviewed and inputted case notes by compiling, sorting information and establishing entry priorities into the web based system (OWCMS)
- Utilized various word processing, spreadsheet and file maintenance programs to enter, store and/or retrieve information as requested or otherwise necessary.
- Organized, sorted and checked input data against original documents.
- Applied data entry knowledge skills to resolve indecipherable or garbled messages.
- Verified accuracy of data before transcribing and corrected data entry errors to prevent duplication.
- Obtained scanned records and uploaded into database.
- Maintained confidentiality and adhered to HIPAA regulations.
- Performed other duties and responsibilities as required or assigned.
Mental Health Tech/ Scheduling Representative
Nationwide Children’s Hospital
05.2017 - 09.2020
- Provided family members with emotional support and general health education for patient care.
- Completed necessary reports and documentation on time and to specifications.
- Disinfected tools, equipment and surfaces between patients.
- Provided alert observation of every patient in my care at all times by conducting 15min checks, watching camera monitors or sitting 1:1 with them.
- Assisted in maintaining a safe environment for patients and helped them get through difficult moments while admitted into the unit
- Accompanied patient at all times when out of room to make phone calls and take walks as specified by care team.
- Reported observation to Nurse accountable for each patient in my care and notified Nurse if patient voiced or displayed suicidal and/or self-destructive behaviors, or attempted to escape from room/hospital.
- Answered telephone calls in a warm, courteous and friendly manner.
- Determined quickly the nature of the calls and directed calls to appropriate clinics or persons if necessary.
- Accurately entered new patient information and updated established patient information in EPIC.
- Efficiently scheduled/cancelled/changed appointments for designated outpatient services in a timely and accurate manner according to the Provider’s scheduling template.
- Maintained patient confidentiality and trust by adhering to hospital policy and HIPAA.
Patient Care Associate
OSU Wexner Medical Center
06.2014 - 05.2017
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Performed patient mobility services by turning, lifting, moving and repositioning patients.
- Determined specific needs and provided most appropriate level of services for patient well-being.
- Maintained clean, safe and well-organized patient environment.
- Collaborated with patients, families and physicians to provide emotional support and answer any questions regarding patient medical care.
- Assisted with patient transfers and ambulation including use of cane, walker, and wheelchair.
- Recorded temperature, blood pressure, pulse, respiration rate, blood sugars or EKG's as directed by medical or nursing staff.
- Assisted patients with bathing, dressing, grooming and toileting, including use of bedpan, commode or toilet.
- Collected routine specimens as needed.
- Maintained patient confidentiality and compliance with HIPAA.
- Performed other duties as assigned.
Account Change Representative
Ranstad (Nationwide Insurance)
04.2013 - 01.2014
- Processed producer account change requests to transfer annuity and life polices via ACURA, while adhering to state, federal and internal compliance regulations.
- Processed annuity and life producer account change requests via direct entry into the annuity and life administrative systems (PALLM, VANTAGE, VIEWS, ALS, PREFIX and CYBER).
- Responded to service requests and service inquiries.
- Provided related customer service to internal and external departments to ensure that all requests are processed correctly and in a timely manner.
- Acted as liaison between licensing and assigned internal customers in regard to account change issues.
- Performed other duties as assigned.
Education
Bachelor of Science - Psychology
Cleveland State University
Cleveland, OH 08.2005 - 05.2012
Skills
- Microsoft Office proficiency
Timeline
Amenities Coordinator
LHH Recruitment Solutions (Main Street Renewal)
08.2022 - 10.2023
Coach and Data Entry Specialist
Lead The Way Learning Academy, LTWLA
04.2021 - 10.2021
Mental Health Tech/ Scheduling Representative
Nationwide Children’s Hospital
05.2017 - 09.2020
Patient Care Associate
OSU Wexner Medical Center
06.2014 - 05.2017
Account Change Representative
Ranstad (Nationwide Insurance)
04.2013 - 01.2014
Bachelor of Science - Psychology
Cleveland State University
08.2005 - 05.2012
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