Lisa Storey
Lawrence,NJ
Summary
Dedicated professional with extensive experience in the medical field, including roles as a volunteer coordinator, optometric technician, and medical assistant. Proven skills in medical billing and insurance verification using Navinet and Availity, complemented by over 10 years of HIPAA training. Experienced in COVID contact tracing and case investigation as a lead contact tracer for the Ocean County Health Department. Strong background in emergency medical services and customer service, with supervisory experience in various roles.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Volunteer Coordinator
Serenity Hospice Care, LLC
Township of Hamilton, NJ
01.2024 - Current
- Office duties, included running background checks, writing scripts for volunteer physicals, completing reference checks, managing field coordinators' schedules through Outlook and managing the volunteer roster.
- Conduct orientations with new volunteers to go over policies and job description.
- Schedule orientations with prospective volunteers.
- Coordinate with nursing staff for volunteer introductory meetings.
- Planned and organized volunteer events to enhance community engagement and support.
- Manage and audit volunteer files
- Submit hours and visit notes that volunteers submit into HomeCare HomeBase platform
- Maintained excel spreadsheet tracking volunteer assignments across facilities.
- Post flyers to different businesses to recruit new volunteers
- Check volunteer inquiries on Idealist website and reach out accordingly
- Keep inventory on volunteer supplies
- Document notes during department meetings
- Manage Company's Employee Star Program-(peer to peer nominating system)
- Editor of the company's newsletter
Optometric Technician
Allied Vision Services
Robbinsville, NJ
04.2022 - 12.2023
- Assist the doctor by performing preliminary vision tests such as Visual Fields, OPTOS retinal imaging, and Optical Coherence Tomography scans.
- Processed and dispensed contact lenses to ensure patient satisfaction and optimal vision correction.
- Instructed patients on proper contact lens usage and care to promote eye health and comfort.
- Knowledge of Vision insurances and verification processes.
- Managed patient records and maintained accurate documentation.
- Scheduled appointments for patients according to their needs and preferences.
- Handled cash transactions with precision to maintain financial accuracy and accountability.
- Safeguarded facility access as key holder
Case Investigator
Staffing Etc/Ocean County Health Department
Remote
11.2020 - 04.2022
- Thorough training and understanding of COVID-19 isolation and quarantine guidelines
- Completed comprehensive case investigations for Ocean County Health Department, ensuring adherence to protocols and guidelines
- Conducted detailed interviews with individuals testing positive for COVID-19 to gather critical data for contact tracing
- De-escalated sensitive conversations with patients to address concerns and ensure compliance with health directives
- Lead Contact Tracer
- Leveraged CommCare software to track patient data
- Detailed note taking
- Provided customer support in a call center environment
- Operated AWS Connect software for efficient call handling
- Used Google Sheets to organize and analyze data
- Facilitated virtual meetings using Zoom for team collaboration
- Psychological Emergency Training
- Navigated Paylocity software for payroll processing
Medical Assistant
Advocare Healthy Kids Pediatric Group
East Windsor, NJ
02.2019 - 11.2020
- Check vital signs (blood pressure, heart rate, temperature)
- Perform annual check-ups (height and weight measurements)
- Performed comprehensive tests to evaluate patients' hearing and vision health.
- Coordinated appointment scheduling for doctors, optimizing patient flow and access to care
- Gained experience in fast-paced environment managing high volume of phone calls to ensure timely patient communication
- Insurance verification with Navinet and Availity Software
- Insurance referrals
- Vaccine storage
- Complete reports using eClinicalWorks software
- Flu testing
- Lab work management for sending out
- Acted as liaison between patients and doctors, facilitating clear communication and addressing patient inquiries
- Work independently to complete patient reports
- Follow-up calls and email management
- Executed additional functions as determined by doctors
EMT
Hightstown First Aid Squad
Hightstown, New Jersey
05.2012 - 02.2019
- Fast Response to medical emergencies
- Trauma care
- Oxygen administration
- Wound care
- Vital Signs (Blood pressure, heart rate, respirations)
- Facilitated CPR training to ensure readiness for medical emergencies
- Learned medical terminology to enhance communication with healthcare professionals
- Worked 12 hour shifts
- Led training for members on various medical scenarios to ensure preparedness in the field
- Trained Ambulance Driver (CEVO)
- Held Line Officer positions of Captain, Lieutenant and Cadet Advisor
- Top Responder 5th place 2013, 1st place 2014, 2015 & 2016
- EMT of the Year 2013, 2014 & 2015
- Implemented recruiting strategies that successfully attracted qualified candidates
- Website Creation and Management
- Email Management
- Scheduling
Customer Experience Coordinator
TJ Maxx
East Windsor, NJ
08.2016 - 02.2019
- Oversaw front end operations and coordinated activities of all associates to enhance customer service.
- Provided customer service by assisting shoppers with product inquiries and resolving issues.
- Led collection of customer feedback to pinpoint areas for improvement.
- Streamlined communication between departments to resolve customer inquiries promptly.
- Upselling store credit card to meet daily quota
- Jewelry sales and key holder
- Trained new hires on company policies and procedures.
- Designed and implemented seasonal displays to improve the customer experience.
- Evaluated high-priced return items for approval or denial.
- Trained to stock and organize shelves in all departments
Lead Customer Service Representative
Best Friends Pet Care
Windsor, NJ
07.2010 - 03.2018
- Lead Customer Service Representative and Animal Care Technician
- Assisted customers with product purchases, enhancing their shopping experience
- Answered phone calls to schedule grooming appointments and kennel reservations
- Managed secure cash transactions, ensuring accuracy and accountability
- Assessed vaccination status of animals
- Provided enrichment for animals
- Provided food and water
- Administered medications as needed, contributing to animal health and well-being
- Basic animal first aid
- Trained in animal behavior management and protocol
Nursing Assistant
University Medical Center of Princeton
Plainsboro, NJ
01.2015 - 03.2015
- Managed care for multiple patients during shifts, ensuring individual needs were met
- Assisted patients with daily functions: bathing, eating, and restroom use to support their overall well-being
- Provided wound care by cleaning, dressing, and monitoring healing progress for patients.
- Vital signs (blood pressure, heart rate, temperature)
- Blood sugar testing
- Completed end of shift reports to accurately document patient care and status
Emergency Medical Technician
Exceptional Medical Transportation
07.2013 - 03.2015
- Provided CPR and First Aid when needed
- De-escalation for Psychiatric Emergencies
- Monitored patients during non-emergent transport to maintain health stability
- Vital Signs (blood pressure, heart rate and respirations)
- Implemented PPE protocols during patient transport
- Operated ambulance to ensure safe and timely patient transport
- Adhere to strict safety practices
- Assisted in transferring patients between bed and stretcher, ensuring comfort and safety
- Load and unload patient and belongings from ambulance
- Patient transfer of care reports
Education
Medical Biller & Coder - Medical Billing And Coding
AAPC
05-2026
GED -
Hamilton Adult School
12-2012
Skills
- EHR systems
- EMR systems
- ICD-10 knowledge
- Healthcare administration
- Medical records
- Care plans
- Data management
- Report writing
- Project management
- Project coordination
- Office management
- Office supply management
- Scheduling appointments
- Meeting scheduling
- Calendar management
- Filing
- Records management
- Invoice processing
- Data entry
- Data sorting
- Scanning documents
- File organization
- Microsoft Office proficiency
- Microsoft Excel
- Microsoft Word
- Microsoft Powerpoint
- Microsoft Outlook
- Microsoft Teams
- Google Docs
- Zoom Knowledge
- Computer skills
- Technical Proficiency
- Productivity software
- Call handling skills
- Front desk
- Greeting customers
- Customer service
- Client support
- Organizational skills
- Leadership
- Supervising experience
- Communication skills
- Issue resolution
- Phone etiquette
- Travel scheduling
- Event planning
- Office equipment maintenance
- Writing skills
- Presentation preparation
- Confidential handling
- Scanning documents
- Record keeping
- Customer service
- Care plans
- Report writing
- Scanning documents
- Record keeping
Certification
- Driver's License
- CEVO
Accomplishments
- EMT of the Year 2013
- EMT of the Year 2014
- EMT of the Year 2015
- Top Responder 5th Place 2013
- Top Responder 1st Place 2014
- Top Responder 1st Place 2015
- Top Responder 1st Place 2016
Affiliations
- Cheerleading Coach, Hightstown Pop Warner-August 2021-October 2021
- Ladies Auxiliary Member, Hightstown Engine Company #1- November 2021- March 2023
- Emergency Medical Technician, Hightstown First Aid Squad
Timeline
Volunteer Coordinator
Serenity Hospice Care, LLC
01.2024 - Current
Optometric Technician
Allied Vision Services
04.2022 - 12.2023
Case Investigator
Staffing Etc/Ocean County Health Department
11.2020 - 04.2022
Medical Assistant
Advocare Healthy Kids Pediatric Group
02.2019 - 11.2020
Customer Experience Coordinator
TJ Maxx
08.2016 - 02.2019
Nursing Assistant
University Medical Center of Princeton
01.2015 - 03.2015
Emergency Medical Technician
Exceptional Medical Transportation
07.2013 - 03.2015
EMT
Hightstown First Aid Squad
05.2012 - 02.2019
Lead Customer Service Representative
Best Friends Pet Care
07.2010 - 03.2018
Medical Biller & Coder - Medical Billing And Coding
AAPC
GED -
Hamilton Adult School