Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Languages
Work Availability
Quote
Timeline
AssistantManager
Amina Shale

Amina Shale

Louisville,KY

Summary


Goal-oriented Human Resources Specialist with 5+ years of experience in training protocol development and policy implementation. Strong financial acumen with demonstrated success in budget development and adherence. Accomplished in analyzing company needs and developing long-term solutions to meet personnel objectives.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Payroll Customer Service Representative

Toast, Inc
08.2021 - Current
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Responded to employee questions and requests for information in timely and knowledgeable fashion.
  • Offered payroll-related subject matter expertise to management and employees to resolve payroll discrepancies.
  • Keep records of all conversations in our call center database in a comprehensible way

Payroll Manager

Amina Food Market
Louisville, KY
04.2019 - 08.2021
  • Performed calculations in overtime, vacation and sick hours to provide accurate data to payroll processing database.
  • Processed payroll garnishments such as tax liens and child support.
  • Offered payroll-related subject matter expertise to management and employees to resolve payroll discrepancies.
  • Applied knowledge of regulations, employment law and tax code to keep operations in compliance with applicable standards.
  • Generated paper checks for employees and printed stubs for associates who received direct deposits to complete payroll distribution.
  • Recruited, interviewed, hired and trained employees and implemented mentoring program to promote positive feedback and engagement.
  • Prepared cash flow projections, cost analysis and monthly, quarterly and annual reports.
  • Validated existing accounting management and reporting systems to assess quality and conformance, identify problems and implement corrective actions.

Mail Processing Clerk

United States Postal Service
Louisville, KY
11.2017 - 12.2020
  • Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
  • Used automated mail processing equipment to sort and collate mail.
  • Weighed letters and packages and calculated costs based on classification, weight and destination.
  • Assisted customers in completing and submitting forms to update address or report lost and stolen mail.
  • Performed routine preventive maintenance on sorting machines and removed envelope jams.

Interpreter

Provant Health
Omaha, NE
02.2018 - 06.2019
  • Provided oral interpretations for clients during special events, successfully maintaining pace with native speakers to deliver real-time comprehension.
  • Attended training programs to improve professional knowledge and interpretation skills.
  • Listened to non-English video dialogue and developed translation into target language to prepare subtitle scripts.
  • Stayed current on new expressions and cultural changes impacting language translation.

Payroll Specialist

Amina's Food Market
Louisville, KY
02.2016 - 03.2019
  • Mentored new recruits, provided onboarding seminars, and conducted group and individual training sessions.
  • Researched payroll errors and processed payments for federal and state taxes, social security, Medicare, and various employee deductions, annuity contributions and retirement plan withholdings.
  • Processed voids and reissues, created non-sufficient funds (NSF) list for Human Resources and made salary changes in payroll and monthly leave accruals.
  • Employed error identification and audit tools to effectively resolve payroll discrepancies.
  • Developed and maintained internal control processes, document procedures, identification of areas to improve internal controls and implementation of policy change.
  • Served as backup for payroll supervisor to process open record requests.

Education

Associate's degree - Criminal Justice

Jefferson Community And Technical College
Louisville, KY

Master's - Criminal Justice

University of Louisville

Bachelor's - Criminal Justice

University of Louisville

Skills

  • Pivot tables
  • Interviewing
  • Training & development
  • Google Suite
  • Salesforce
  • Customer Satisfaction
  • Time Tracking and Review
  • Payroll Verification
  • ADP PayForce
  • I-9 Documentation
  • New Employee Processing
  • Payroll Policies and Procedures
  • Remote Conferencing
  • Compensation and Benefits Administration
  • E-Mail and Telephone Communication
  • Project Maintenance
  • Statistical Analysis and Reporting
  • Process Monitoring
  • Stress Tolerance
  • Microsoft Applications
  • Payroll Software

Certification

CPR Certification First Aid Certification

IBM Cybersecurity Analyst

Additional Information

  • Authorized to work in the US for any employer

Languages

Somali
Native or Bilingual

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Quote

Successful people do what unsuccessful people are not willing to do. Don't wish it were easier; wish you were better.
Jim Rohn

Timeline

Payroll Customer Service Representative

Toast, Inc
08.2021 - Current

Payroll Manager

Amina Food Market
04.2019 - 08.2021

Interpreter

Provant Health
02.2018 - 06.2019

Mail Processing Clerk

United States Postal Service
11.2017 - 12.2020

Payroll Specialist

Amina's Food Market
02.2016 - 03.2019

Associate's degree - Criminal Justice

Jefferson Community And Technical College

Master's - Criminal Justice

University of Louisville

Bachelor's - Criminal Justice

University of Louisville

Similar Profiles

CREATE PROFILE
Amina Shale