Amina Yahya
Indian Head,MD
Summary
Focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature. Certified Phlebotomist well versed in venipuncture, capillary puncture and special collection procedures. Detail-oriented and committed to maintaining highest quality control and patient care standards. Adept in variety of software applications for EMR maintenance. Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Housekeeper Supervisor
Gaylord National Convention Center
Oxon Hill, MD
01.2022 - Current
- Enhanced guest satisfaction by maintaining a clean and organized environment in all assigned areas.
- Managed team productivity and workflow to exceed quality standards.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Optimized resource utilization by effectively scheduling staff shifts according to workload demands.
- Completed schedules, shift reports, and other business documentation.
- Communicated repair needs to maintenance staff.
- Reduced guest complaints through proactive identification and resolution of potential issues within the facilities.
COVID-19 Tester
USWELL CARE
Cookville
05.2021 - 01.2022
- Enhanced testing accuracy by following strict procedures and utilizing proper equipment for COVID-19 testing.
- Reduced wait times for test results by efficiently processing samples and maintaining a streamlined workflow.
- Provided emotional support to anxious patients awaiting test results, fostering a compassionate environment during an uncertain time.
- Improved patient experience by providing clear instructions on self-administered tests, ensuring accurate results with minimal discomfort.
Lead Banquet Server
Gaylord National Resort & Convention Center
Oxon Hill, MD
05.2008 - 05.2020
- Coordinated closely with support staff such as dishwashers, bartenders, chefs throughout the entire event process.
- Collaborated with the culinary team to create customized menu options for clients based on their preferences and dietary restrictions.
- Implemented strategies to reduce waste while maintaining high-quality food presentation at buffet stations.
- Promoted a culture of continuous improvement within the team by sharing best practices and suggesting new ideas for better banquet service operations.
Education
Certified Phlebotomist - Phlebotomy
American School of Nursing
Woodbridge, VA2013
High School Diploma -
Pimmit Hills High School
Falls Church, VA2006
Skills
- Housekeeping knowledge
- Health and safety
- Motivational Skills
- Customer Service
- Cleaning and sanitation
- Invoice Processing
Certification
Phlebotomy and CPR certified
Languages
Arabic
Native or Bilingual
English
Native or Bilingual
French
Limited Working
Timeline
Housekeeper Supervisor
Gaylord National Convention Center
01.2022 - Current
COVID-19 Tester
USWELL CARE
05.2021 - 01.2022
Lead Banquet Server
Gaylord National Resort & Convention Center
05.2008 - 05.2020
Certified Phlebotomist - Phlebotomy
American School of Nursing
High School Diploma -
Pimmit Hills High School