Aminah Browne
Atlanta,United States
Summary
Dynamic customer service professional with a strong background in inventory management systems, dedicated to enhancing client satisfaction through exceptional service delivery. Proven expertise in problem-solving, database management, and effective client communication, along with a solid track record of resolving inquiries and implementing quality control measures. Extensive experience in medical claims customer service, demonstrating proficiency in claim processing and adept navigation of associated challenges. Committed to leveraging technical support and troubleshooting skills to drive continuous improvement and achieve outstanding service outcomes.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Principle Choice Solutions- CHAMPVA
Atlanta, GA
08.2025 - Current
- Analyzed medical claims for accuracy, ensuring adherence to policy guidelines and regulatory standards.
- Maintained accurate patient records by diligently updating databases and following strict documentation guidelines.
- Developed strong relationships with healthcare providers to facilitate efficient information exchange regarding patient eligibility and benefits coverage.
- Managed large volume of medical claims on daily basis.
Ticket Operations Specialist
Victory Live/Ticket Evolution
Atlanta
09.2023 - 12.2024
- Streamlined ticket processing workflows and optimized inventory management systems, ensuring accurate tracking and efficient distribution of event tickets.
- Managed complex ticketing databases while maintaining data integrity, resolving customer inquiries, and implementing quality control measures.
- Managed event and seating data entry for major ticketing platforms, ensuring accuracy and seamless customer experience.
- Led cross-functional initiatives with sales teams to optimize ticket distribution channels, resulting in enhanced customer satisfaction rates.
Delivery Driver/Road Assistant
Amazon
Fairburn
03.2020 - 12.2022
- Optimized route planning and dispatch operations, reducing delivery times while maintaining safety protocols and coordinating with drivers to resolve road incidents.
- Managed complex scheduling matrices for driver assignments, ensuring compliance with DOT regulations while maintaining delivery efficiency standards.
- Coordinated with cross-functional teams to enhance route efficiency, resolve delivery challenges, and improve driver satisfaction rates.
Traveling Sales Representative/Team Lead
Atlanta Photo Action
Norcross
12.2018 - 02.2020
- Led territory sales expansion across Southeast region, developed client relationships, and implemented strategic sales approaches to drive market growth.
- Pioneered mobile photography sales system, streamlined client consultations, and established efficient remote booking processes.
- Managed comprehensive client database, tracked sales metrics, and maintained detailed records of customer preferences and purchase patterns.
- Built strong partnerships with local businesses, coordinated cross-promotional events, and facilitated team-based sales initiatives.
Custom Framing Specialist
Sam Flax Art & Design
Atlanta
05.2016 - 12.2018
- Led custom framing consultations, managed archival materials, and executed precision measurements to deliver museum-quality frames for artwork and memorabilia.
- Assessed artwork conditions, recommended conservation methods, and implemented preventive measures to protect valuable pieces during framing process.
- Streamlined custom framing workflow, reduced material waste, and maintained consistent quality standards while meeting tight deadlines.
Education
Business Administration -
Atlanta Technical College
AtlantaGoogle IT Certification - undefined
Coursera
Skills
- Customer Service
- Troubleshooting
- Medical terminology
- Technical Support
- Data Entry
- Client Communication
- HIPAA compliance
- Call center experience
- Insurance billing
Timeline
Customer Service Representative
Principle Choice Solutions- CHAMPVA
08.2025 - Current
Ticket Operations Specialist
Victory Live/Ticket Evolution
09.2023 - 12.2024
Delivery Driver/Road Assistant
Amazon
03.2020 - 12.2022
Traveling Sales Representative/Team Lead
Atlanta Photo Action
12.2018 - 02.2020
Custom Framing Specialist
Sam Flax Art & Design
05.2016 - 12.2018
Google IT Certification - undefined
Coursera
Business Administration -
Atlanta Technical College