AMINAH BUTLER

Sam's Club, Walmart

Wake Forest, North Carolina

03.2016 - Current

Developed training programs for sales associates to enhance product knowledge.
Facilitated workshops to improve customer service and sales techniques.
Collaborated with management to identify training needs and gaps.
Evaluated training effectiveness through surveys and feedback sessions.
Coordinated onboarding processes for new hires in sales roles.
Mentored team members to foster a collaborative learning environment.
Analyzed sales performance data to adjust training strategies effectively.
Identified gaps between current skill sets possessed by staff members compared against desired outcomes set forth by leadership.
Provided individualized feedback on the effectiveness of each trainee's presentations to ensure improved performance over time.
Conducted weekly sales team meetings to review progress toward sales goals and discuss emerging opportunities.
Worked closely with hiring managers throughout the recruitment process in order to ensure successful onboarding of new hires into the organization.
Designed interactive exercises utilizing role playing techniques to reinforce key concepts discussed during training sessions.
Compiled detailed reports summarizing results achieved through training initiatives which were presented to upper management on a regular basis.
Resolved customer complaints regarding sales and service.
Coached, developed and motivated team to achieve revenue goals.