AMINAH CARPENTER
Huntersville,NC
Summary
Motivated professional with extensive experience in customer service, sales and administrative tasks. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
Work History
Administrative Assistant
Baker's Tax and Accounting
01.2022 - Current
- Responsible for routing calls and scheduling staff meetings and client appointments while maintaining the utmost discretion when dealing with client data
- Developed and streamlined internal processes resulting in increased efficiency in daily tasks
- Various other admin tasks as needed.
Solutions Specialist
Verizon
01.2021 - 01.2022
- Provided excellent customer service to 40+ customers daily
- Provided product recommendations resulting in $12K in additional revenue
- Achieved an average of 125% of sales goals for three consecutive quarters.
Waitress
Paris Lounge
12.2019 - 03.2020
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
Front Desk Receptionist
Roosters Men's Grooming Center
06.2018 - 08.2018
- Responsibilities included answering client inquiries, scheduling appointments, collecting payments for services, preparing deposits, sanitizing supplies, and maintaining cleanliness of the salon & equipment.
Education
Studied Apparel and Textile Design with a minor in Business Mgmt. -
North Carolina Central University
11.2023
Graduated with Honors with a cumulative GPA of 3.65. Participated on the debate team, tennis team, and marketing club, and German club. -
Mallard Creek High School
06.2017
Skills
- MS Office
- Web/Tech Savvy
- Adobe Illustrator
- Retail Software
- Adaptability
- Collaboration
- Solutioning
- Customer Service
- Customer Relations
- Relationship Building
Hobbies and Interests
- Fashion Design
- Branding & Marketing
- Cosmetology & Make-up Application
- Culinary Arts
Timeline
Administrative Assistant
Baker's Tax and Accounting
01.2022 - Current
Solutions Specialist
Verizon
01.2021 - 01.2022
Waitress
Paris Lounge
12.2019 - 03.2020
Front Desk Receptionist
Roosters Men's Grooming Center
06.2018 - 08.2018
Studied Apparel and Textile Design with a minor in Business Mgmt. -
North Carolina Central University
Graduated with Honors with a cumulative GPA of 3.65. Participated on the debate team, tennis team, and marketing club, and German club. -
Mallard Creek High School