Aminah Jokhan
La Porte
Summary
Psychology student at the University of Houston–Clear Lake with hands-on experience as an Operations Back-Up Lead overseeing staff, training new hires, and managing guest interactions. Strong understanding of human behavior, communication, and problem-solving in fast-paced environments. Eager to gain internship experience that aligns with psychology and organizational development.
Overview
2
2
years of professional experience
Work History
Guest Services Operations Back-Up Lead
Space Center Houston
05.2024 - Current
- Supervise and support team members, applying communication and leadership skills to guide behavior and performance.
- Serve as the primary liaison between supervisors and staff, ensuring clear and effective information flow.
- Train and mentor employees, supporting learning, adaptation, and onboarding.
- Manage guest interactions using de-escalation techniques and service recovery strategies.
- Coordinate staffing and operational needs in a fast-paced, team-based environment.
Education
Bachelor of Science - Psychology
University of Houston-Clear Lake
Clear Lake, TX06-2026
Associate of Arts - Social And Behavioral Sciences
San Jacinto College
Pasadena, TX12-2024
Skills
- Leadership and Team Management
- Communication Skills
- Customer Service
- Problem-Solving and Critical Thinking
Timeline
Guest Services Operations Back-Up Lead
Space Center Houston
05.2024 - Current
Bachelor of Science - Psychology
University of Houston-Clear Lake
Associate of Arts - Social And Behavioral Sciences
San Jacinto College