Aminat Adesola
Grand Prairie,Texa
Summary
Driven IT Operations professional with a proven track record adept in application support and cross-functional collaboration. Excelled in reducing manual work hours by 20% through process improvements and automation, enhancing operational effectiveness. Skilled in incident management and fostering customer-focused solutions, consistently achieving project deadlines and quality standards. Weighs crucial business and IT needs against procedural limitations to assess roadmaps for optimal functions.
Overview
3
3
years of professional experience
Work History
IT Operations Associate
Motion Recruitment Partners
Dallas, TX
06.2023 - 12.2023
- Ensured compliance with industry regulations and best practices through regular review and updating of company''s IT policies and procedures.
- Reduced downtime through vigilant monitoring of system performance and proactive identification of potential issues.
- Accurately input and validated large volumes of data into electronic databases with a high level of precision and attention to detail, enhancing data quality and reducing errors by 15%.
- Expertly managed project timelines and collaboration using Smartsheet, ensuring efficient workflow and strict adherence to project schedules, and delivering training to improve team productivity.
IT Operations Specialist
Pearson Education
Hoboken, NJ
08.2022 - 03.2023
- Reduced troubleshooting time with comprehensive documentation of systems and procedures.
- Collaborating with teams to translate user needs into product features that meet customer demands while ensuring project transparency and accountability through administrative support.
- Successfully managed client onboarding for Pearson's legacy system, proactively resolving issues and updating policies and procedures to ensure regulatory compliance, resulting in a 10% improvement in the overall onboarding process.
- Identified process improvement opportunities to enhance operational effectiveness and improve team productivity, resulting in 20% reduction in manual work hours.
- Performed ongoing analysis of customer accounts to anticipate and address any conflicts or opportunities.
Business Operations Specialist
Citi Ventures
Irving, TX
06.2021 - 09.2022
- Led process automation initiatives that increased efficiency and reduced manual workload across various departments within the organization.
- Coordinated multiple projects simultaneously while maintaining quality standards and meeting tight deadlines consistently throughout each project lifecycle phase.
- Participated in meetings and associated events to help define and achieve organizational objectives.
- Managed vendor relationships, negotiating contracts, and ensuring timely delivery of goods and services.
Education
Certification - Web Development
Southern Methodist University
Dallas, TX04.2020
Bachelor of Arts - Design And Visual Communications
The University of Texas At Arlington
Arlington, TX12.2019
Skills
- Application support
- Incident Management
- Server Administration
- Configuration Management
- Root Cause Analysis
- Cross -functional Collaboration
- Detail Oriented
- Time Management
Timeline
IT Operations Associate
Motion Recruitment Partners
06.2023 - 12.2023
IT Operations Specialist
Pearson Education
08.2022 - 03.2023
Business Operations Specialist
Citi Ventures
06.2021 - 09.2022
Certification - Web Development
Southern Methodist University
Bachelor of Arts - Design And Visual Communications
The University of Texas At Arlington