Aminat Adesola
Grand Prairie,Texa
Summary
Driven IT Operations professional with a proven track record adept in application support and cross-functional collaboration. Excelled in reducing manual work hours by 20% through process improvements and automation, enhancing operational effectiveness. Skilled in incident management and fostering customer-focused solutions, consistently achieving project deadlines and quality standards. Weighs crucial business and IT needs against procedural limitations to assess roadmaps for optimal functions.
Overview
3
3
years of professional experience
Work History
IT Operations Associate
Motion Recruitment Partners
06.2023 - 12.2023
- Ensured compliance with industry regulations and best practices through regular review and updating of company''s IT policies and procedures.
- Reduced downtime through vigilant monitoring of system performance and proactive identification of potential issues.
- Accurately input and validated large volumes of data into electronic databases with a high level of precision and attention to detail, enhancing data quality and reducing errors by 15%.
- Expertly managed project timelines and collaboration using Smartsheet, ensuring efficient workflow and strict adherence to project schedules, and delivering training to improve team productivity.
IT Operations Specialist
Pearson Education
08.2022 - 03.2023
- Reduced troubleshooting time with comprehensive documentation of systems and procedures.
- Collaborating with teams to translate user needs into product features that meet customer demands while ensuring project transparency and accountability through administrative support.
- Successfully managed client onboarding for Pearson's legacy system, proactively resolving issues and updating policies and procedures to ensure regulatory compliance, resulting in a 10% improvement in the overall onboarding process.
- Identified process improvement opportunities to enhance operational effectiveness and improve team productivity, resulting in 20% reduction in manual work hours.
- Performed ongoing analysis of customer accounts to anticipate and address any conflicts or opportunities.
Business Operations Specialist
Citi Ventures
06.2021 - 09.2022
- Led process automation initiatives that increased efficiency and reduced manual workload across various departments within the organization.
- Coordinated multiple projects simultaneously while maintaining quality standards and meeting tight deadlines consistently throughout each project lifecycle phase.
- Participated in meetings and associated events to help define and achieve organizational objectives.
- Managed vendor relationships, negotiating contracts, and ensuring timely delivery of goods and services.
Education
Certification - Web Development
Southern Methodist University
Dallas, TX04.2020
Bachelor of Arts - Design And Visual Communications
The University of Texas At Arlington
Arlington, TX12.2019
Skills
- Application support
- Incident Management
- Server Administration
- Configuration Management
- Root Cause Analysis
- Cross -functional Collaboration
- Detail Oriented
- Time Management
Timeline
IT Operations Associate
Motion Recruitment Partners
06.2023 - 12.2023
IT Operations Specialist
Pearson Education
08.2022 - 03.2023
Business Operations Specialist
Citi Ventures
06.2021 - 09.2022
Certification - Web Development
Southern Methodist University
Bachelor of Arts - Design And Visual Communications
The University of Texas At Arlington
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