Summary
Overview
Work History
Education
Skills
Timeline
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Robert DeVito

Lebanon

Summary

Dependable and detail-oriented professional adept at quickly identifying and resolving operational issues, implementing new processes and providing exemplary customer service. Possesses excellent organizational, problem-solving, and communication skills.

Overview

10
10
years of professional experience

Work History

Operations Associate

Kohl's
09.2023 - Current
  • Maintain and prioritize to-do-list and follow up to complete tasks on-time.
  • Collaborate with peers and other business areas to leverage best practices.
  • Communicate with internal personnel to provide status updates for both shipping and receiving dates.
  • Conduct regular inventory audits to prevent stock shortages and losses.

IT Support Specialist

People's United Bank
12.2020 - 10.2022
  • Created help desk tickets, troubleshot and resolved desktop issues.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.
  • Promoted efficiency among departments with prompt resolution of system issues.

Sales Associate

Colchester Wine and Spirits
01.2018 - 10.2020
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.

Account Manager

S&S Worldwide
01.2015 - 12.2017
  • Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
  • Evaluated client needs and developed tailored solutions to increase positive customer ratings.

Education

Bachelor of Science - Business Information Systems

Eastern Connecticut State University
12-2026

Certificate - Maritime Pipefitting

Community College of Rhode Island
Westerly, RI
10-2024

Bachelor of Arts - History, Public History

Central Connecticut State University
05.2015

Skills

  • Configuration Management
  • Desktop Support
  • Software Installation
  • Mobile Device Management
  • Application Support

Timeline

Operations Associate

Kohl's
09.2023 - Current

IT Support Specialist

People's United Bank
12.2020 - 10.2022

Sales Associate

Colchester Wine and Spirits
01.2018 - 10.2020

Account Manager

S&S Worldwide
01.2015 - 12.2017

Bachelor of Arts - History, Public History

Central Connecticut State University

Bachelor of Science - Business Information Systems

Eastern Connecticut State University

Certificate - Maritime Pipefitting

Community College of Rhode Island

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Robert DeVito