Aminata Bao
Kingwood,TX
Summary
Dependable and detail-oriented aviation professional with extensive experience in passenger services, front-line supervision, and airport operations. Proven ability to lead teams in a fast-paced environment, resolve escalated customer issues, coordinate with multiple operational departments, and maintain compliance with FAA, TSA, and airline policies. Skilled in safety procedures, de-escalation, contract compliance, and workforce planning. Dedicated to delivering exceptional passenger experiences while ensuring efficient and on-time flight operations.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Patient Safety Attendant
HCA Houston Healthcare Kingwood
Kingwood, TX
07.2024 - Current
- Monitor patient safety and well-being through continuous observation and timely response to needs.
- Maintain accurate documentation of behavioral patterns and safety incidents.
- Collaborate with clinical staff to implement preventive measures and maintain a calm, safe environment.
- Communicate changes in patient status promptly to ensure compliance with care protocols.
Passenger Service Supervisor
Airport Terminal Services Inc. (Spirit Airlines Contract)
Houston, TX
10.2022 - Current
- Supervised daily passenger service operations, ensuring compliance with airline policies, FAA/TSA regulations, and contractual requirements.
- Led and coached a team of front-line agents, improving performance, customer service quality, and operational efficiency.
- Acted as escalation point for customer complaints and operational issues, resolving concerns quickly to maintain passenger satisfaction.
- Analyzed staffing needs, planned schedules, and allocated personnel/resources to meet flight volume and service standards.
- Coordinated with ramp, gate, and operations teams to ensure on-time departures and smooth aircraft turnarounds.
- Delivered employee coaching, corrective actions, and performance evaluations.
- Conducted shift briefings and team meetings to communicate updates, policy changes, and service expectations.
- Oversaw boarding, deplaning, bag service, irregular operations assistance, and gate coordination during peak travel periods.
Guest Service Agent
Total Airport Services (Spirit Airlines Contract)
Houston, TX
06.2021 - 10.2022
- Assisted passengers with check-in, ticketing, baggage services, and travel documentation verification.
- Delivered exceptional customer service while identifying needs and resolving concerns efficiently.
- Prepared gates for aircraft arrival/departure, including jet bridge operation and cabin door procedures.
- Conducted professional gate announcements and provided flight, gate, and travel information.
- Coordinated with ramp, operations, and vendor teams to ensure accurate baggage transfer and aircraft servicing.
- Supported boarding and deplaning procedures with a focus on safety, accuracy, and efficiency.
Child Care Provider
Humble, TX
06.2017 - 07.2020
- Provided care for children of various ages, assisting with daily routines and activities.
- Created a safe and nurturing environment that encouraged learning, creativity, and positive behavior.
- Maintained cleanliness, followed safety standards, and communicated effectively with parents.
Education
Bachelor of Science -
Galen College
High School Diploma - International Baccalaureate Program
Humble High School
Skills
- Passenger Service Operations
- Customer Service Excellence
- Flight Operations Support
- Microsoft Office / Excel
- Contract & Policy Compliance
- Safety & Regulatory Knowledge
- Leadership & Team Coaching
- Conflict Resolution & De-escalation
- Time Management & Organization
- Problem Solving
- Team Building
Certification
- GSC Certified Ground Security Coordinator
- CRO Certified Disability/Complaint Resolution Official
Languages
English: Native
French: Native
Wolof: Native
Spanish: Highly proficient
Timeline
Patient Safety Attendant
HCA Houston Healthcare Kingwood
07.2024 - Current
Passenger Service Supervisor
Airport Terminal Services Inc. (Spirit Airlines Contract)
10.2022 - Current
Guest Service Agent
Total Airport Services (Spirit Airlines Contract)
06.2021 - 10.2022
Child Care Provider
06.2017 - 07.2020
High School Diploma - International Baccalaureate Program
Humble High School
Bachelor of Science -
Galen College