Experienced shift leader with a strong focus on customer service and conflict resolution. Demonstrated ability to improve customer satisfaction and loyalty by mentoring teams and fostering a collaborative environment.
Overview
5
5
years of professional experience
Work History
Shift Leader
kabod coffee
Denver, CO
07.2023 - 08.2026
Directed team to maintain high productivity and deliver exceptional customer service.
Resolved customer complaints promptly to increase satisfaction and loyalty.
Mentored new baristas on equipment handling and customer service best practices to enhance service quality.
Established cleaning protocols to create a safe, inviting atmosphere.
Conducted cash drawer verifications during shifts to maintain financial integrity.
Customer Service Cashier
walmart
Denver, Colorado
09.2021 - 10.2023
Processed customer transactions efficiently at the checkout lane.
Operated cash registers to process payments for goods and services.
Collected credit card and cash payments to complete transactions for customer orders.
Assisted customers with product inquiries and returns, ensuring satisfaction and fostering loyalty.
Resolved customer complaints with professionalism, resulting in positive outcomes and repeat business.
Greeted customers and provided friendly customer service.
Maintained accurate cash drawer and balanced daily receipts.
Collaborated with team members to streamline processes, enhancing overall customer service experience.
Warehouse Associate
amazon
Denver, Colorado
11.2022 - 05.2023
Received deliveries, scanned packages, updated orders in internal database to ensure accurate inventory management.
Assisted in loading finished goods onto delivery vehicles as required.
Rearranged products on shelves, racks, and bins according to size, weight, type, and other specifications to optimize warehouse organization.
Maintained cleanliness of shelves, workstations, and pallet areas to support a safe work environment.
Examined packages and goods for damage and notified vendors of replacement needs.