Summary
Overview
Work History
Education
Skills
Timeline
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Aminata Dieng

Denver,CO

Summary

Experienced shift leader with a strong focus on customer service and conflict resolution. Demonstrated ability to improve customer satisfaction and loyalty by mentoring teams and fostering a collaborative environment.

Overview

5
5
years of professional experience

Work History

Shift Leader

kabod coffee
Denver, CO
07.2023 - 08.2026
  • Directed team to maintain high productivity and deliver exceptional customer service.
  • Resolved customer complaints promptly to increase satisfaction and loyalty.
  • Mentored new baristas on equipment handling and customer service best practices to enhance service quality.
  • Established cleaning protocols to create a safe, inviting atmosphere.
  • Conducted cash drawer verifications during shifts to maintain financial integrity.

Customer Service Cashier

walmart
Denver, Colorado
09.2021 - 10.2023
  • Processed customer transactions efficiently at the checkout lane.
  • Operated cash registers to process payments for goods and services.
  • Collected credit card and cash payments to complete transactions for customer orders.
  • Assisted customers with product inquiries and returns, ensuring satisfaction and fostering loyalty.
  • Resolved customer complaints with professionalism, resulting in positive outcomes and repeat business.
  • Greeted customers and provided friendly customer service.
  • Maintained accurate cash drawer and balanced daily receipts.
  • Collaborated with team members to streamline processes, enhancing overall customer service experience.

Warehouse Associate

amazon
Denver, Colorado
11.2022 - 05.2023
  • Received deliveries, scanned packages, updated orders in internal database to ensure accurate inventory management.
  • Assisted in loading finished goods onto delivery vehicles as required.
  • Rearranged products on shelves, racks, and bins according to size, weight, type, and other specifications to optimize warehouse organization.
  • Maintained cleanliness of shelves, workstations, and pallet areas to support a safe work environment.
  • Examined packages and goods for damage and notified vendors of replacement needs.

Education

High School Diploma -

Green Valley Ranch Hs
Denver, CO
05-2021

Skills

  • Team leadership
  • Customer service
  • Cash handling
  • Equipment maintenance
  • Inventory management
  • Conflict resolution
  • Beverage preparation
  • Coffee preparation

Timeline

Shift Leader

kabod coffee
07.2023 - 08.2026

Warehouse Associate

amazon
11.2022 - 05.2023

Customer Service Cashier

walmart
09.2021 - 10.2023

High School Diploma -

Green Valley Ranch Hs
Aminata Dieng