Aminata Ndure
Frederick,MD
Summary
Aminata is an experienced operations, customer service, and administrative management professional, with over 30 years of leadership across aviation, HR support, service delivery, and organizational coordination.
She has a strong track record of building high-performing teams, and strengthening customer and stakeholder relationships.
Aminata is adept in office administration, staff training, data management, and cross-functional coordination. She is seeking opportunities in administrative management, customer experience, HR support, operations coordination, or related fields.
Overview
5
5
Certifications
Work History
Senior Sales & Reservations Manager
Gambia International Airlines
Banjul, The Gambia
2002 - 2017
- Managed customer service operations and ensured high-quality client interactions.
- Introduced CRM practices to organize customer data, and streamline communication.
- Led staff recruitment, onboarding, and continued training for service teams.
- Provided administrative oversight of daily office operations and coordination activities.
- Analyzed service trends, and prepared performance and service improvement reports.
- Resolved escalated issues, and maintained strong customer satisfaction outcomes.
Sales & Reservations Supervisor
Gambia International Airlines
Banjul, The Gambia
1996 - 2002
- Managed teams responsible for customer service, booking support, and service quality.
- Coordinated office workflows, scheduling, and daily administrative tasks.
- Developed training materials and job-specific SOPs to support new employees.
- Supported marketing and communications for public-facing service campaigns.
- Strengthened partnerships with agencies, corporate clients, and service providers.
Accounts Officer / Ticket Sales Returns Officer /
Gambia Airways Ltd
Banjul, The Gambia
1987 - 1996
- Supported office administration, reconciliation, and data management.
- Managed customer inquiries and booking processing with high accuracy.
- Conducted agency outreach and communication for service coordination.
- Strengthened administrative multitasking and customer-facing service skills.
Human Resources Officer
Seafood International
Banjul, The Gambia
1986 - 1987
- Supported employee relations, onboarding, and workplace communication.
- Coordinated HR documentation and assisted with staff welfare initiatives.
- Developed and supported training programs for skill development.
Education
Master of Science - Air Transport Management
City St George's University Of London
London, United Kingdom01-2015
Skills
- Office and administrative management
- Customer experience and client relations
- HR support and employee training
- Reporting, documentation, and data organization
- Budgeting and planning support
- Microsoft Office (Word, Excel, Outlook, PowerPoint)
- CRM and digital workflow tools
- Communication platforms and customer service systems
- Strong communication and interpersonal skills,
- High adaptability and cultural awareness
- Organized, structured, and dependable under pressure
Certification
IATA Airline & Travel Studies Diploma — Distinction
Timeline
Senior Sales & Reservations Manager
Gambia International Airlines
2002 - 2017
Sales & Reservations Supervisor
Gambia International Airlines
1996 - 2002
Accounts Officer / Ticket Sales Returns Officer /
Gambia Airways Ltd
1987 - 1996
Human Resources Officer
Seafood International
1986 - 1987
Master of Science - Air Transport Management
City St George's University Of London