Aminata Semega Janneh
Fairburn,GA
Summary
Results-driven professional with eight years in Personnel Management Office, specializing in office management and event coordination. Enhanced workflow efficiency and delivered exceptional customer service. Skilled in data organization and communication, supporting team objectives and fostering collaboration.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Senior Account Manager
Converse Mobile
London
01.2023 - Current
- Managed portfolio of over 60 A2P SMS clients, fostering relationships to enhance revenue growth.
- Acquired potential clients through LinkedIn, telecom conventions, and industry events, expanding business reach.
- Negotiated with clients daily, closing mutually beneficial deals that strengthened partnerships.
- Oversaw junior account managers, ensuring alignment with client satisfaction goals.
- Addressed and resolved client complaints promptly to maintain high service standards.
- Maintained performance reports tracking client success metrics, ensuring visibility into account health.
- Collaborated with startup team to establish foundational client relationships, contributing to development of initial client base.
Principal Administrator
Personnel Management Office -Ministry of Defense
Banjul, Gambia
01.2020 - 12.2022
- Coordinated personnel management administrative tasks to support effective operations within Ministry of Defense.
- Processed employee documentation and maintained accurate personnel records efficiently.
- Maintained confidentiality of sensitive information in compliance with Ministry protocols.
- Monitored office supplies inventory and coordinated procurement to ensure smooth operations.
- Provided general administrative support to staff members.
- Monitored emails, sorted mail and distributed correspondence accordingly.
- Performed data entry tasks into computer databases from paper documents.
- Answered incoming calls and responded to customer inquiries.
- Responded promptly to customer complaints in a professional manner.
- Followed up with customer accounts to resolve unpaid or past due accounts.
- Organized and scheduled meetings, conferences, and travel arrangements, enhancing team collaboration and efficiency.
- Created presentations with Microsoft PowerPoint for management team members.
- Handled correspondence, including drafting emails, memos, and reports for senior management.
- Coordinated with IT department to resolve technical issues and maintain computer systems.
- Facilitated communication between departments to support project completion and goal achievement.
- Organized client meetings to provide project updates.
- Wrote and submitted reports on industry trends, enabling managers to align business plans with market insights.
- Determined consumer needs to provide products and services appealing to larger market.
- Analyzed key performance indicators to identify effective strategies.
Senior Administrator
Personnel Management Office - Ministry of Justice
Banjul, Gambia
01.2019 - 01.2020
- Managed administrative processes for personnel functions, ensuring compliance with Ministry of Justice policies.
- Coordinated scheduling and logistics for meetings and training sessions, enhancing participation and engagement.
- Facilitated interdepartmental communication on personnel matters, promoting timely updates and collaboration.
- Organized meetings and events, preparing agendas, managing logistics, and taking minutes.
- Developed and maintained filing systems for employee records and documentation.
- Guided junior staff in administrative procedures and office protocols. on administrative procedures and office protocols.
- Tracked progress against annual objectives, ensuring goal alignment.
- Conducted research on best practices in public sector administration.
Assistant Administrator
Personnel Management Office - Ministry of Trade
Banjul, Gambia
06.2014 - 01.2019
- Managed appointment scheduling and maintained calendar for 20-member team.
- Coordinated meetings and prepared agendas to facilitate productive staff discussions.
- Facilitated onboarding process for new employees by organizing orientation materials.
- Transcribed meeting minutes through accurate dictation for timely distribution.
- Acted as a resource and liaison for senior management, staff, clients, and customers.
- Managed diverse clerical duties, including correspondence typing and file preparation, to support team operations.
- Organized conferences and special events by coordinating catering and preparing materials for optimal attendee experience.
- Proofread business documents to ensure compliance with office policies and correct grammar.
Education
Insurance License
American's Professor
Texas City, TX09-2025
Human Resources Training
WAIFEM
Lagos, Nigeria10-2016
Bachelor of Science - Political Science
University of The Gambia
Banjul05-2012
Associate of Science -
Atlanta Metropolitan State College
Atlanta, GA09-2004
High School Diploma -
San Leandro High School
Oakland, CA09-2003
Skills
- Hospitality and accommodation management
- File system management
- Multi-line phone systems
- Office management
- Team collaboration
- Initiative and proactivity
- Communication and relationship skills
- Sales and persuasion
- Event coordination
- Active listening
- Organization and attention to detail
- Customer service excellence
- Technical and administrative skills
- Fast learning and adaptability
- Time management and multitasking
- Regulatory compliance awareness
Affiliations
Go support Gambian Children
Certification
Property & Casualty Insurance
Timeline
Senior Account Manager
Converse Mobile
01.2023 - Current
Principal Administrator
Personnel Management Office -Ministry of Defense
01.2020 - 12.2022
Senior Administrator
Personnel Management Office - Ministry of Justice
01.2019 - 01.2020
Assistant Administrator
Personnel Management Office - Ministry of Trade
06.2014 - 01.2019
Insurance License
American's Professor
Human Resources Training
WAIFEM
Bachelor of Science - Political Science
University of The Gambia
Associate of Science -
Atlanta Metropolitan State College
High School Diploma -
San Leandro High School