Aminata Bintu Sesay
Las Vegas,NV
Summary
Organized Clinical Coordinator with excellent scheduling, coordination and documentation talents as part of clinical teams. Skilled at admitting patients, managing patient services, providing thorough reports and ensuring patient satisfaction. Detail and patient-oriented with proficiency in handling emergency situations.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Senior Clinical Administrative Coordinator
United Healthcare Group
12.2022 - Current
- Mentored 10 new clinical staff members monthly for proper onboarding and orientation processes.
- Built strong relationships with patients and families for optimized care satisfaction.
- Organized systems for tracking patient records to improve ease of retrieval.
- Coordinated, monitored, assigned, and documented patient and clinical care activities.
- Implemented new policies and educated staff on changes.
- Devised and implemented clinical protocols to ensure high-quality patient care.
- Assessed clinical policies and procedures for compliance with changing regulations.
Recruiter
Amazon.com Services
09.2022 - Current
- Conducted 20 phone interviews daily to assess applicants relevant knowledge, skills, experience and aptitudes.
- Built strong relationships with internal and external candidates to ensure excellent hiring experience.
- Advertised job opportunities on social media platforms and job boards.
- Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
- Utilize various recruitment sources, including job boards, social media, and professional networks, to identify potential candidates.
- Make job offers, negotiate compensation, and facilitate offer acceptance process.
- Maintain accurate and up-to-date candidate and recruitment records in applicant tracking system (ATS).
ERC DLS Quality Team Manager
Amazon.com Services
05.2022 - 09.2022
- Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
- Cultivated positive, productive team environments, resolving conflicts quickly.
- Led employee relations through effective communication, coaching, training, and development.
- Delivered regular team meetings for aligned work towards common goals.
- Coordinated team collaboration to share ideas and build best practices.
- Analyzed team performance data to provide meaningful insights, enabling informed decision-making.
- Aligned team goals and objectives with organizational strategy, aiding business growth.
- Administered 35 monthly and annual reviews to direct reports and set clear and measurable goals, action plans, and follow-up procedures.
ERC Quality Specialist
Amazon.com Services
08.2020 - 05.2022
- Recorded findings of inspection process, collaborating with quality team to implement corrective actions.
- Educated 40-50 employees monthly on specific QA standards and confirmed maintenance of standards.
- Analyzed quality and performance data to support operational decision-making.
- Monitored product standards and quality-control programs.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Fixed identified issues to increase productivity and boost workflows.
- Supported team members by conducting monthly ATA audits, in line with company protocol.
Call Center Supervisor
LogistiCare
03.2018 - 04.2022
- Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
- Trained team members on performance metrics and consumer behavior identification.
- Supervised 35 call center agents in providing excellent customer service to callers requiring assistance for transportation to their medical appointments issues.
- Executed Monthly Performance Plans with representatives to to identify production gaps.
- Developed process controls and metrics for daily management of call center.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Collaborated with training team to boost product support and certification training initiatives.
- Maintained up-to-date knowledge of products and services offered to customers.
ERC/DLS Associate
Amazon.com Services
05.2020 - 08.2020
- Implemented team feedback to recommend corrective action to senior leadership.
- Promoted employee welfare by maintaining proper protocols throughout investigations and disciplinary procedures.
- Answered management and employee questions, interpreted contracts and resolved issues.
- Processed new hires, transfers, and separations.
- Handled 50-60 employees inquiries daily and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Supervisor/Key Holder Leader
Burlinton Coat Factory
04.2017 - 08.2020
- Improved customer service from 30% to 85% within period of 2 months by projecting friendly and knowledgeable attitude.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Trained and supervised new employees to apply best practices in customer service and store operations.
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
Education
Human Resource Development - Human Resources Management
Institute of Business Studies And Administration
Sierra Leone06.2010
Skills
- Clinical Quality Improvement
- Report Generation
- HIPAA Compliance
- Health Information Systems (HIS)
- Contract Negotiation
- ADP Workforce Now
- Talent Acquisition
- ICIMS Applicant Tracking Software
Certification
Community Health Worker from the state of Nevada
Timeline
Senior Clinical Administrative Coordinator
United Healthcare Group
12.2022 - Current
Recruiter
Amazon.com Services
09.2022 - Current
ERC DLS Quality Team Manager
Amazon.com Services
05.2022 - 09.2022
ERC Quality Specialist
Amazon.com Services
08.2020 - 05.2022
ERC/DLS Associate
Amazon.com Services
05.2020 - 08.2020
Call Center Supervisor
LogistiCare
03.2018 - 04.2022
Supervisor/Key Holder Leader
Burlinton Coat Factory
04.2017 - 08.2020
Human Resource Development - Human Resources Management
Institute of Business Studies And Administration
Community Health Worker from the state of Nevada
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