Ericka Baddoh
UNITED HEALTHCARE
Las Vegas,NV
1
Language
17
years of professional experience
Highly organized and detail-oriented person with a drive to exceed expectations. Ability to analyze data, develop strategies, and provide solutions to complex problems. Seeking to leverage skills and knowledge to contribute to team success.
Work History
SENIOR CLINICAL ADMINISTRATIVE COORDINATOR
3 Years 8 Months- Facilitated communication between over 100 physicians, nurses, and other healthcare personnel regarding patient care plans.
- Resolved 100 % customer complaints and inquiries in a timely manner while ensuring compliance with relevant laws and regulations.
RACE BOOK&SPORTSWRITER
1 Year 7 Months- Responsible for registering bank and all money charges and comps.
- Interacting with guests to ensure their satisfaction.
- Placing sports, horse wagers for customers.
CUSTOMER SERVICE SUPERVISOR
12 Years 9 Months- Resolved 100% of escalated customer issues with patience and understanding.
- Administered trained customer service representatives on customer service standards, policies, and procedures and coached representatives.
- Monitored customer service team performance metrics, identifying areas for improvement and providing feedback.
Education
Associate in science (A.S.) - Nursing
Skills
Supported teams in leadership and analysis activities.
Contributed to problem-solving and critical thinking initiatives.
Maintained high attention to detail.
Practiced active listening to enhance communication.
Retail manager
Assisted in training and development efforts.
Coordinated patient scheduling and healthcare administration tasks.
Facilitated medical billing and coding processes.
Participated in clinical leadership roles.
Aided in healthcare administration functions.
Provided clinical supervision to ensure quality care.
Contributed to algorithm development projects.
Accomplishments
Received compassionate colleague award 2023.
Affiliations
License notarized agent
Languages
Spanish
Elementary
Timeline
RACE BOOK&SPORTSWRITER
SANTA FE CASINO
09.2024 - 04.2026Read More
SENIOR CLINICAL ADMINISTRATIVE COORDINATOR
UNITED HEALTHCARE
12.2022 - CurrentRead More
CUSTOMER SERVICE SUPERVISOR
WOODBERRY ASSOCIATES
01.2010 - 10.2022Read More
WAUBONSEE COMMUNITY COLLEGE
Associate in science (A.S.) from Nursing
Read More