Aminata J. Diop

• Informed customers of sales and promotions to build customer base, boost traffic and increase customer loyalty.
• Increased knowledge on indoor plant care.
• Collaborated with vendor representatives and company customers to set up optimal delivery schedules.
• Delivered superior customer service to retain existing customers and attract future customers.
• Answered and directed calls to manage customer accounts, respond to interior plant maintenance and interior design inquiries.
• Built client list and strengthened customer relationships through consistent communication via phone and email correspondences.
• Prepared invoices, reports, financial statements and other documents using POS and Krunch Numbers Software.

Director of a student organization that centers cultural, social, and political relevance into artistic programming. Concert series reserves a platform for artists of color to engage in storytelling and musical expression bi weekly on Mondays.

• Maintained and drafted quarterly posting schedules and timelines for virtual and in person events.
• Developed marketing content such as graphics, short video promotional materials and advertisements for bi-weekly Concerts At Home Sets+ Interviews Series.
• Organized agendas for and led weekly staff meetings where tasks were equitably delegated and team bonding was made priority.
• Created and utilized Google spreadsheets for organized tracking of $6000 budget.
• Communicated with followers to promptly respond to volunteer queries.
• Coordinated musicians and accessible ticket distribution during Bruin Bash Fest 2021.
• Communicated with catering, lighting and sound companies to obtain price quotes for reserving performance space.
• Managed team of 14 undergraduate staff, overseeing hiring, training and facilitating in professional growth through horizantal learning.

• Met mentees formally, informally, in-person and virtually to offer support and conduct reports on their emotional well being.
• Assessed students' knowledge, comprehension and study habits to increase competitive eligibility amongst underrepresented high school scholars in Los Angeles and Pasadena area.
• Prepared 11th grade students for later educational experiences by encouraging exploration of culturally relevant pedagogical methods and perseverance through conducting social justice based research projects over a 5 week period.
• Counseled students regarding course selection, class scheduling and college essay and application development.
• Mentored and facilitated/ lesson planned interdisciplinary arts based workshops for high school sophomores to be encouraged to be social leaders.

• Restocked and organized merchandise in front lanes.
• Mentored new team members on POS system operation, customer service strategies and sales goals.
• Well established in customer service. Experience in making coffee drinks.
• Responsible for washing dishes, bussing tables, closing and opening up the restaurants with other employees.

• Collaborated with other camp counselors to design fun and enriching learning activities for campers.
• Developed age-appropriate arts and crafts activities to encourage campers' artistic skills development and creative expression.
• Supervised pre-planned field trips and followed established safety guidelines to minimize campers' accident and injury risks.
• Learned and co-facilitated lesson planning of math and ELA curriculum for 5th-8th grade students.
• Resolved conflicts that arose between campers by listening to complaints and finding appropriate solutions.
• Transported and escorted program participants to and from activities and on field trips.
• Supervised camper activities to address behavioral issues and promote fun, safety and inclusivity.

• Led groups of children safely through variety of camp activities.
• Implemented camp activities fostering physical, social and emotional growth.
• Organized and guided group activities by leading, coaching and participating with campers.
• Supported children by actively listening and offering encouragement.
• Kept athletic and games equipment and facilities organized and maintained.
• Provided clear instruction to activity and program participants to deliver fun and maintain safety.
• Supervised children from ages 4 to 11, ensuring their safety at the school and on field trips. Oversaw creative activities and games.