Summary
Overview
Work History
Education
Skills
Websites
Languages
Timeline
Generic

Amine Abdelouahid

Manteca,CA

Summary

Dynamic sales professional with an MBA in Management and Leadership. Proven track record in customer service, sales, and sports administration. Bilingual in French and English, with strong problem-solving skills and a reputation for delivering exceptional customer experiences. Background in developing engaging promotions and events to bring in customers and drive business sales. Highly organized and flexible with a solution-driven and proactive mentality. Knowledgeable about customer relationship management, workflow optimization and reporting. Top-notch leader and problem-solver looking for career advancement as a Customer Experience Coordinator.

Overview

4
4
years of professional experience

Work History

Customer Experience Coordinator

Marshalls
12.2022 - Current
  • Assisted customers with inquiries and product information
  • Collected customer feedback from 79% of customers
  • Trained new sales representatives in customer service and product knowledge.
  • Identified areas of improvement in customer service processes by 65%, implementing effective solutions to optimize performance.

Sales Associate

Lululemon Athletica
10.2020 - 05.2022
  • Assisted 50+ customers daily, achieving 95% satisfaction rate
  • Exceeded monthly sales targets by 20%
  • Increased upsell and cross-sell conversions by 25%
  • Trained new team members, reducing onboarding time by 30%
  • Collaborated on product displays, increasing foot traffic by 15%
  • Managed inventory with 98% in-stock rate.

Education

MBA Management -

Holy Names University
Oakland, CA
05.2023

BA Business (Sports Management) -

Holy Names University
Oakland, CA
05.2021

Skills

  • Sales and Negotiation
  • Customer Service
  • Time Management
  • Process Optimization
  • Microsoft Office
  • ChatGPT
  • Adobe Creative Suite
  • SalesForce
  • Oracle CRM
  • Logistics support

Websites

Languages

French
Native or Bilingual
Spanish
Limited Working

Timeline

Customer Experience Coordinator

Marshalls
12.2022 - Current

Sales Associate

Lululemon Athletica
10.2020 - 05.2022

MBA Management -

Holy Names University

BA Business (Sports Management) -

Holy Names University
Amine Abdelouahid